RU Case Navigator, Bureau of Vital Statistics

RU Case Navigator, Bureau Of Vital Statistics

Full-time

Agency : DEPT OF HEALTH / MENTAL HYGIENE

Job Category : Health

Job Description

Clerical Associate IV-1025110251 Open to candidates who are permanent or to those candidates who filed for THE NEW YORK CITY (PROMO) BRIDGE EXAM No. 3971 within the filing period From : June 7, 2023, To : July 18, 2023 or THE NEW YORK CITY BRIDGE EXAM No. 4977 within the filing period From : June 5, 2024 To : June 25, 2024. The Bureau of Vital Statistics is responsible for registering and certifying all birth, deaths, spontaneous and induced terminations of pregnancy in NYC. The bureau issues, analyzes and reports on 285,000 vital events each year. The bureau is a very large customer service operation, providing death certification services on a 24 / 7 basis, issuing more than 900,000 certified copies of birth and death records, and fulfilling hundreds of data requests annually. Division / Program Summary Description : This position will be within the Health Department's innovative Center for Population Health Data Science (CPHDS). The CPHDS is working to strengthen citywide population health surveillance by better linking public health, healthcare, and social service data to fully characterize and improve the health of New Yorkers. Our vision is for these data to be accessible, timely, equitable, meaningfully usable, and protected and being actively to protect and promote health and wellbeing of New Yorkers. Housed in the Center for Population Health Data Science, the Bureau of Vital Statistics (BVS) at the NYC Department of Health and Mental Hygiene registers, amends, processes, and analyzes all vital events (births, deaths, and spontaneous and induced terminations of pregnancy) in New York City while also issuing certified copies of certificates to the public. There are approximately 120,000 births and 52,000 deaths and about 1 million certified copies of birth and death certificates issued each year. Vital event data are used by most health department programs (including infectious and chronic diseases, community health, environmental / occupational health, and health care access) and reported to national agencies. Duties will include but not be limited to :

• Work with the Registration Unit director and leadership to identify areas for improvement and streamline processes to enhance customer experience.
• Function as a case navigator and provide detailed written and verbal guidance to customers and funeral directors.
• Approve completed customer applications as a designated Deputy City Registrar.
• Verify completeness of birth information received from NYC hospitals and home births, obtain missing details, and register filings.
• Process and prioritize order requests from daily Burial Desk queues while adhering to turnaround times.
• Review and approve financial reconciliation accounts from intake staff.
• Enroll external users (facilities, funeral directors) into the eVital electronic registration system.
• Manage security paper distribution, reconciling usage, and ensuring compliance with security protocols.
• Test IT system fixes, updates, and enhancements, providing feedback to IT and leadership.
• Provide customer service support at the front desk or in other designated areas as needed.
• Support emergency response activities as required by the agency.

Preferred Skills

Strong customer service and communication skills. Experience working with electronic databases and IT troubleshooting. Knowledge of NYC birth and death registration processes. Ability to work in a fast-paced, high-volume environment.

Why You Should Work For Us

Loan Forgiveness : As a prospective employee of the City of New York, you may be eligible for federal / state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education's website.

Benefits : City employees are entitled to unmatched benefits such as :

Work From Home Policy : Depending on your position, you may be able to work up to two days during the week from home.

Job Security : You could enjoy more job security compared to private sector employment.

Qualifications

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.