Service Writer - Brookline, MA

128 Boylston St, Brookline, MA 02445, USA

Overview

TITLE : Service Writer

REPORTING TO : Service Manager

EMPLOYMENT CLASSIFICATION : Non-exempt / hourly

GENERAL SUMMARY :

The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Service Writer must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Responsibilities

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
• Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
• Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer.
• Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below.
• To include sub-tasks :

Take and pass all required and assigned LMS training

Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances

Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location

Communicates with management as needed to ensure compliance with service standards and company policies

Performance & Schedule

PERFORMANCE MEASUREMENT : The Service Writer supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

STANDARD MANAGEMENT WORK WEEK :

Qualifications

REQUIRED QUALIFICATIONS :

Excellent verbal and written communication

One year of related experience in automotive service field

Current, valid driver's license issued in state of residence

Essential Job Functions

Essential job functions are described here and may be revised. The work environment is indoors in a service department with possible exposure to varying weather when doors are open. Protective eyewear must be worn in the service area at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Essential Physical Activity Requirements

Less than 1 / 3 of Time

Reaching

Essential Weightlifting / Force Exertion Requirements

Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.

Less than 1 / 3 of Time

More than 21 lbs.

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