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Guest Service Supervisor - Clifton Park, NY

Guest Service Supervisor - Clifton Park, NY

Spare Time EntertainmentClifton Park, NY, US
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Guest Service Supervisor - Clifton Park, NY

Job Category : Guest Services

Requisition Number : GUEST002637

Location : Spare Time - Clifton Park, 1668 Route 9, Clifton Park, NY 12065, USA

Description

Guest Services Supervisor - Spare Time Entertainment - Clifton Park, NY

What You'll Do

  • Lead and support our Front Desk Attendants to keep the front of house running smoothly and the atmosphere lively, friendly, and organized.
  • Ensure our facility is clean, well-presented, and ready to "wow" guests.
  • Oversee daily operations in our amusement areas and assist with scheduling team members to meet business needs.
  • Train, coach, and motivate Front Desk Attendants and Porters to deliver top-tier service.
  • Partner with the General Manager on promotions, leagues, and special events.
  • Communicate effectively with guests, team members, and leadership in person, over the phone, and via our POS and PA systems.
  • Keep tabs on inventory, supplies, and equipment, addressing any issues promptly.
  • Lead by example through our Spare Time Service Standards (Code S.E.R.V.E.) ensuring every guest feels welcome, valued, and excited to return.
  • Respond quickly to guest needs, safety issues, or incidents with professionalism and care.
  • Complete shift reports, handle cash or vouchers accurately, and help keep operations running seamlessly.

What You Bring

  • High school diploma or equivalent (some college a plus).
  • 2+ years of guest service experience and at least 1 year in a supervisory or leadership role.
  • Strong communication and organizational skills, with comfort using Microsoft Office tools.
  • A positive attitude, calm under pressure, and an ability to inspire those around you.

    • What to Expect

  • A lively, energetic environment filled with music, lights, and smiling faces.
  • Frequent interaction with large groups, families, and kids every day brings something new.
  • Standing and walking for long periods, occasional lifting up to 50 lbs, and weekend / holiday availability.

    • If you thrive in a fast-paced, people-focused environment and love creating moments that make someone's day, we'd love to meet you!

    Apply today for immediate consideration and come help us make Spare Time the best time.

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    Guest Service Supervisor • Clifton Park, NY, US

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