Outbound Customer Service Representative

A company is looking for an Outbound Representative to provide customer service support for loan portfolios.

Key Responsibilities

Resolve inbound and outbound service calls regarding collateral protection insurance coverage

Refer complex inquiries to appropriate resources to ensure customer satisfaction

Enter updates to insurance data and prepare necessary documentation for borrowers and financial institutions

Required Qualifications

High School Diploma or equivalency required

0-6 months of related experience in data entry or call center environments

Experience in insurance or banking preferred

Able to operate a computer and basic office equipment

Typing speed of 40 WPM accurately and proficiency with a 10-key calculator