Associate / Support Advisor

The Associate / Service Advisor reports to the Lead Advisor and serves as the primary contact for customer relationship management and account servicing. This position requires a strong understanding of the financial services industry and products, and is critical in handling the day-to-day client management on behalf of the Lead Advisor.

Essential Duties and Responsibilities

• Supports Lead Advisor including managing client needs regarding service, asset allocation, case design and financial planning
• Responsible for client meeting preparation and follow-up, including assembling requisite paperwork, account reviews, report generation and meeting documentation / notes
• Consult with lead advisor on investment strategies based on individual financial and investment objectives; deliver advice and participate in client reviews
• Manage data and plans in financial planning software
• Learn the technical aspects of the advisor position and prepare to service clients independ
• Identify sales and asset retention opportunities; including viable alternatives when traditional solutions may not apply
• Deepen client relationships and establish credibility and rapport both in person and via phone / video meetings
• Clearly articulate complex concepts to clients
• Proactively communicate with clients and follow up on all contacts assigned
• Manage and prioritize multiple and competing priorities on a daily basis in pursuit of business objectives
• Active engagement in marketing and sales efforts on behalf of the firm; not required to build own book of business
• Commitment to culture requires a demonstration of professionalism, accountability, client focus, and teamwork
• Other duties as assigned

Supervisory Responsibilities : None

Knowledge, Skills, and / or Abilities

Education and / or Experience

Certificates, Licenses, Registration