Talent.com
Front Office Agent

Front Office Agent

Mainsail HotelsFayetteville, GA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Front Desk Host

Front Desk Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. The rooming of each guest utilizing advanced technology to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Management Company of Mainsail Lodging & Development.

We are seeking fun, energetic individuals who have a passion for taking care of guest and creating unique experiences and storytelling. We believe work should be fun! We also believe that we should take work seriously, but not ourselves. We would love to see if you're a fit. We hope so!

What You Have

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads

What You'll Do

  • Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique
  • Assist guests to their rooms
  • Assist with guest luggage
  • Provide room quotes and upsell to guest when possible
  • Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
  • Responsible to know all functions to showcase the hotel to each guest
  • Maintain guest confidentiality
  • Share knowledge of featured wine
  • Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
  • Maintain knowledge of hotel and brand rewards
  • Provide local information for shopping, dining, nightlife, and recreational destinations
  • Receive, store, and deliver luggage and mail
  • Run errands for guests
  • Make travel arrangements for guests to include sightseeing and other tours
  • Assist with coordination between Housekeeping and Front Desk
  • Verify charges / collect payment from guests for room stays
  • Respond to guest inquiries
  • Follow scheduled shifts and follow break and lunch requirements
  • Report any suspicious activity or unusual items in room
  • Report any irregular behavior from guests in public areas and or in room
  • Ability to take initiative and handle assignments with limited supervision
  • Follow all hotel policies and procedures as outlined in the team member handbook
  • Maintain cleanliness and order of work area
  • Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS
  • Physical Demand

  • Ability to sit or stand for extended periods of time
  • Ability to bend
  • Ability to lift, pull 40 lbs
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed
  • Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

    serp_jobs.job_alerts.create_a_job

    Front Office Agent • Fayetteville, GA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Front Office Agent

    Front Office Agent

    Loews HotelsAtlanta, GA, US
    serp_jobs.job_card.full_time
    Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood.With spectacular views, beau...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Office Director - AC / Moxy Midtown

    Front Office Director - AC / Moxy Midtown

    SchulteAtlanta, GA, US
    serp_jobs.job_card.full_time
    Schulte Companies is seeking a dynamic, service-oriented Director of Rooms to join our team! Schulte Companies is an organization whose success is rooted in its service culture.Our mission is to ex...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Agent-Twelve Midtown Marriott Autograph Collection- Atlanta GA

    Front Desk Agent-Twelve Midtown Marriott Autograph Collection- Atlanta GA

    Blue Sky Hospitality SolutionsAtlanta, GA, US
    serp_jobs.job_card.full_time
    Location : Twelve Hotels & Residences Midtown Atlanta, GA.Reports To : Front Office Manager / Assistant General Manager.As a Front Desk Agent at Twelve Hotels & Residences Midtown, you are the first...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Agent

    Front Desk Agent

    Marriott InternationalAtlanta, GA, US
    serp_jobs.job_card.full_time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Front Office Manager

    Assistant Front Office Manager

    North Point HospitalityAtlanta, GA, US
    serp_jobs.job_card.full_time
    North Point Hospitality was started in 1978 and is located in Atlanta, Georgia.We build high-quality hotels in popular areas. Over the years, we've worked with big hotel companies like Hilton and Ma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front-Desk Agent-Hotel Colee ($17-$18 / Hr.)

    Front-Desk Agent-Hotel Colee ($17-$18 / Hr.)

    SchulteAtlanta, GA, US
    serp_jobs.job_card.full_time
    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service cultu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Core Agent

    Core Agent

    Four Seasons HotelsAtlanta, GA, US
    serp_jobs.job_card.full_time
    Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front-Desk Agent (FT)-Hotel Colee ($17-$18 / Hr.)

    Front-Desk Agent (FT)-Hotel Colee ($17-$18 / Hr.)

    SchulteAtlanta, GA, US
    serp_jobs.job_card.full_time
    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service cultu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Front Office Assistant - Premier Care for Women

    Front Office Assistant - Premier Care for Women

    Northside HospitalAtlanta, GA, US
    serp_jobs.job_card.full_time
    Northside Hospital Career Opportunity.Northside Hospital is award-winning, state-of-the-art, and continually growing.Constantly expanding the quality and reach of our care to our patients and commu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Front Office Personnel

    Front Office Personnel

    Northside HospitalAtlanta, GA, US
    serp_jobs.job_card.full_time
    Career Opportunities At Northside.Northside Hospital is award-winning, state-of-the-art, and continually growing.Constantly expanding the quality and reach of our care to our patients and communiti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Front Office Manager (OEM) Flex Shifts

    Assistant Front Office Manager (OEM) Flex Shifts

    HEI Hotels and ResortsAtlanta, GA, US
    serp_jobs.job_card.full_time
    Join Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline.Gathering tog...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Front Office Asst - Pulm Sleep Austell

    Front Office Asst - Pulm Sleep Austell

    Piedmont HealthcareAustell, GA, US
    serp_jobs.job_card.full_time
    Front Office Asst - Pulm Sleep Austell.Responsible for : Under general supervision of the Practice Manager or Front Office Supervisor, performs a variety of non clinical duties in support of a physi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Office Asst - Pulm Sleep Stockbridge

    Front Office Asst - Pulm Sleep Stockbridge

    Piedmont HealthcareStockbridge, GA, US
    serp_jobs.job_card.full_time
    Front Office Asst - Pulm Sleep Stockbridge.Responsible for : Under general supervision of the Practice Manager or Front Office Supervisor, performs a variety of non clinical duties in support of a p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Services Agent

    Guest Services Agent

    Royal Lahaina ResortAtlanta, GA, US
    serp_jobs.job_card.full_time
    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Guest Services Agent

    Guest Services Agent

    Highgate HotelsAtlanta, GA, US
    serp_jobs.job_card.full_time
    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Front Office

    Director of Front Office

    Marriott InternationalAtlanta, GA, US
    serp_jobs.job_card.full_time
    Responsible for all front office functions and staff as well as security staff functions.Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services / Front Desk, Retail / Gift S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Agent

    Front Desk Agent

    Grand HotelAtlanta, GA, US
    serp_jobs.job_card.full_time
    Bellyard A Tribute Portfolio Hotel.Bellyard A Tribute Portfolio Hotel, located in the vibrant heart of Atlanta, is seeking passionate individuals to join our team! As a job applicant, you'll have t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Front Office Manager

    Front Office Manager

    Precision Oral Surgery GAAtlanta, GA, United States
    serp_jobs.job_card.full_time
    Front Office Manager - Oral Surgery / Dental.Buckhead, GA location (this is an on-site position, it is not remote or hybrid) . The Front Office Manager oversees the general administrative functions ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours