Senior Business Application Analyst

Duties : DESCRIPTION :

This role will work with the SharePoint Online migration project team to meet the goal of migrating thousands of legacy SharePoint 2013 sites to SharePoint online. This requires providing superior service by providing consulting, technical guidance, and support for the SharePoint ecosystem to our end users and other support teams, which includes connected services such as Teams and third-party integrations and apps.

RESPONSIBILITIES :

• Consult with site and business owners about migration expectations, SharePoint best practices including permissioning as well as site and process design.
• Provide end user support for the SharePoint ecosystem including Teams and other connected / integrated M365 services.
• Coordinate migration activities with other project team members and end users.
• Provide business analysis, technical guidance, and support for SharePoint and connected services, including documenting processes and translating user requirements to the engineering team.
• May train end users and other support teams.
• May perform duties as a subject matter expert including updating knowledge management documents and providing trend analysis.
• Document product problems and their resolutions in a knowledge database for future reference.
• May participate in testing new product releases and / or enhancements.
• Stay abreast of and comply with company and department policies and procedures as related to IT services.
• Effectively communicate to end users / customers, peers, and management any system issues that affect the quality or reliability of supported systems.
• Monitor the call tracking system for new incidents, requests, and tasks in addition to resolving issues per service level agreements.

Skills :

EXPERIENCE AND SKILLS :

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