Patient Services Rep - General Surgery - Mercy Plaza

Advanced Patient Services Representative

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview : The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Qualifications :

• Education : High school diploma or equivalent.
• Experience : Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
• Skills, Knowledge and Abilities : Knowledge of medical terminology, insurance practices, and billing procedures. Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. Proficiency in basic computer skills, including data entry and word processing. Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy. Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation. Ability to maintain confidentiality and follow privacy policy / procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role. Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure. Problem resolution skills : ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Physical Requirements : Position requires the ability to push, pull, and / or lift 50 lbs. occasionally. Position requires standing and walking during each shift. Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

We Offer Great Benefits : Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care. At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO / AA / Minorities / Females / Disabled / Veterans