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Customer Service Event Representative

Customer Service Event Representative

South Carolina On-SiteCharleston, SC, US
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About Us :

  • At South Carolina On-site, we’re driven by our mission to make a real difference in the lives of those in need.
  • Through the generous support of our donors and partners, we raise funds for critical programs that uplift our community.
  • We believe in building meaningful connections with everyone we work with, and we're looking for a caring and dedicated Customer Service Representative to join our team and provide exceptional support to our donors, event coordinators, and community partners.

Job Overview :

  • As a Customer Service Representative, you’ll be an essential part of building and nurturing strong relationships with our donors.
  • You’ll educate them on how their contributions are making a difference, assist with donation processing, and ensure that each donor feels valued and appreciated.
  • Your work will directly support our mission of service, compassion, and community outreach.

    • Key Responsibilities :

  • Deliver excellent customer service by providing assistance and support in person.
  • Help donors with donation processing, including issuing receipts.
  • Address donor inquiries or concerns with empathy, professionalism, and care to ensure an outstanding experience.
  • Maintain accurate donor records and ensure timely acknowledgment of contributions.
  • Work closely with the fundraising team to keep donors engaged and informed about our programs and initiatives.
  • Assist in crafting personalized thank-you messages and other donor communications.
  • Promote our charity’s mission and programs, encouraging new donations and volunteer involvement.

    • Qualifications :

  • Previous customer service experience, especially in the nonprofit or charity sector, is a plus.
  • Strong communication skills with the ability to connect positively with diverse groups.
  • Compassionate, patient, and empathetic, with a deep passion for our cause.
  • Professionalism in managing sensitive information.
  • Excellent organizational skills and attention to detail.

    • What We Offer :

  • Competitive weekly salary, plus performance-based incentives.
  • Comprehensive training and ongoing support.
  • Opportunity to work alongside a passionate, mission-driven team.
  • The chance to make a meaningful impact in your community.

    • We are an equal opportunity employer and encourage all qualified individuals to apply.

  • Background screenings are required.
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