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Customer Experience Associate
Customer Experience Associate360 Recruiting Group • New Britain, CT, us
Customer Experience Associate

Customer Experience Associate

360 Recruiting Group • New Britain, CT, us
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Job Description

Founded in 1928, Victor Advertising has grown to become a leading promotional products company, serving clients throughout the country from our headquarters in New Britain, Connecticut. We are currently seeking a Customer Experience Associate to provide assistance to the sales team to ensure customer satisfaction.

Why Work with Us :

  • Competitive rates starting at $20-25 / hour, annual bonus, an commission opportunities
  • Highly creative environment with on-going training and development offered
  • Medical Insurance
  • 401k Plan Participation
  • Small company environment so you can have a significant impact and real opportunities for growth
  • Discounted merchandise and more!

The Position :

The Associate is an integral role assisting the Sales Team. This position is responsible for processing new orders, creating proposals, quotes, and jobs with accuracy and sense of urgency to ensure on-time delivery. You will manage orders in production, including artwork proofs for client approval. Additionally, you will communicate with clients to answer questions and troubleshoot issues.

About You :

  • Having prior experience in a detailed-oriented, fast-paced customer service role, you know how to set priorities, multi-task and work well under pressure
  • Strong Excel skills
  • You are highly organized and have an eye for accuracy
  • Communication is one of your strengths and you'll have no problem communicating with clients, supplier partners, and VAS Team
  • Establishing and maintaining relationships with clients comes naturally to you
  • You are a self-starter who takes initiative to seek answers under firm deadlines
  • You are punctual and willing to work so that critical items are completed for the day
  • Having excellent computer skills, you are proficient in using Office 365 software, and can learn proprietary order-entry management software

    • We are continuing to grow and expand the business and it’s an exciting time to join the team. If you are looking to join an innovative, supportive, and creative company that values its employees, we want to hear from you! Learn more about VAS at   https : / / www.victoradvertising.com / .

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    Customer Experience Associate • New Britain, CT, us

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