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Packaged Gases Customer Service Representative - CINCINNATI

Packaged Gases Customer Service Representative - CINCINNATI

Matheson Tri-GasCincinnati, OH, United States
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JOB SUMMARY

Manages sales campaigns with the intent of either scheduling

appointments for sales to improve sales productivity or by gaining business via

direct quote / follow up. Assesses customer satisfaction with MTG products and

services via conducting surveys and provides insights for addressing customer

concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and

Customer Service.

Essential Function

1. Place outbound calls with the prime purpose of scheduling

appointments for sales with new or existing customers, notifying sales of

committed appointment times and then following up with a courtesy call to determine

customer satisfaction / needs.

2. Provides quotes or completes the sale, if campaign

appropriate to directly gain new business.

3. Probes and identifies problematic

situations / opportunities that could protect or yield new business for MTG and communicates

the information to the appropriate function for follow up.

4. Restocks store merchandise as needed. Arranges stock on

shelves or racks in sales area and keeps merchandise in order. Marks or tickets

merchandise.

5. Manages requests for products, price and technical

information.

6. Assist in warehouse in shipping & receiving,

inventory stocking, cleaning, labeling, or other tasks.

7. Maintains showroom cleanliness by procedures set forth by

management.

8. Identifies sources of leads and manages the

pre-qualification process in collaboration with sales and corporate marketing.

9. Tracks result of outbound campaign efforts.

10. Backs up inbound customer service, as needed.

11. Comply with all DOT and OSHA regulations.

12. Ensure all safety rules are strictly observed.

13. Perform other projects and duties as assigned

  • Performs other duties as assigned
  • Complies with all policies and standards

Knowledge, Skills and

Abilities

  • High School Graduate with diploma and / or prior experience

    • in outbound calling / inside sales, outside sales or marketing desirable.

  • Excellent customer service skills. Ability to establish

    • and manage customer relationships

  • Ability to work independently and under some pressure to

    • meet deadlines.

  • Demonstrates a clear and effective speaking manner for the

    • purpose of explaining information to customers and employees.

  • Ability to add, subtract, multiply, and divide in all

    • units of measure, using whole numbers, common fractions, and decimals.

  • Ability to learn MTG's business / product

    • types / organization / transaction systems

  • Excellent Telephone Communications Skills
  • Excellent Organizational Skills
  • Intermediate level knowledge of Microsoft Office applications

    • (Word, Excel, Outlook E-mail)

    Physical Demands

    Stationary

    Position - FREQUENTLY

    Move / Traverse

  • OCCASIONALLY

    • Stationary

    Position / Seated - FREQUENTLY

    Transport / Lifting

  • FREQUENTLY

    • Transport / Carrying

  • FREQUENTLY

    • Exerting

    Force / Pushing - OCCASIONALLY

    Exerting

    Force / Pulling - OCCASIONALLY

    Ascend / Descend

  • OCCASIONALLY

    • Balancing -

    OCCASIONALLY

    Position

    Self / Stooping - OCCASIONALLY

    Position

    Self / Kneeling - OCCASIONALLY

    Position

    Self / Crouching - OCCASIONALLY

    Position

    Self / Crawling OCCASIONALLY

    Reaching -

    FREQUENTLY

    Handling -

    FREQUENTLY

    Grasping

    FREQUENTLY

    Feeling -

    RARELY

    Communicate / Talking

  • CONSTANTLY

    • Communicate / Hearing

  • CONSTANTLY

    • Repetitive

    Motions - FREQUENTLY

    Coordination

  • OCCASIONALLY

    • Travel Requirement : None

    The Company is an Equal Opportunity Employer that complies

    with the laws and regulations set forth under EEOC. All qualified applicants will receive

    consideration for employment without regard to race, color, religion, sex,

    sexual orientation, gender identity, national origin, disability or protected

    veteran status. EOE AA

    M / F / VET / Disability.

    Apply Now

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    Customer Service Representative • Cincinnati, OH, United States