Integration-Application Support Director, Remote

Aledade is seeking a Director of Application Support to lead a high performing Practice Support team. The role oversees all aspects of the operations aimed at delivering best in class customer support for Aledade's population health software that our partner practices use to achieve Accountable Care Organization (ACO) goals. This includes overseeing complex support operations, as well as defining team’s strategy (paths to a balanced scorecard ensuring team’s scalability to support Aledade vision and mission) and excellent execution of it.

The ideal candidate should possess strong operational management skills and have proven experience in change management.

We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely / work from home within the US or be based from Bethesda, MD office.

Primary Duties :

Lead and manage the Practice Support team and the team’s portfolio :

• Hiring, training, and performance evaluation
• Motivate and drive the team's success
• Be available for the team
• Oversee the day-to-day operations of the team, ensuring timely response and resolution of customer issues
• Participate in escalated client issues, providing technical expertise and resolution when needed

Strategize team’s direction that outlines paths to a balanced scorecard and plan for excellent execution :

Manage scalable support program :

Minimum Qualifications :

Preferred KSA's :

Who We Are :

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members :

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

Stock options

And much more!

At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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