Loss Mitigation Agent

A company is looking for a Loss Mitigation Agent - Cancelled Orders & Denied Entries.

Key Responsibilities

Accurate logging of notifications of penalties and performing initial processes

Gather necessary documentation to dispute marketplace claims and communicate with marketplaces

Manage inquiries to the Loss Mitigation Department and maintain detailed notes on claims

Required Qualifications

Able to perform detailed investigations of claims and determine outcomes

Strong work ethic and ability to thrive in a fast-paced remote work environment

Experience with multiple systems, including Slack, Google Workspace, Microsoft Excel, and customer support systems

Flexibility to handle multiple responsibilities and adapt to changing team needs

Bonus qualifications include experience in the ticketing industry and a passion for live events