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Permit Technician

Permit Technician

City of QuincyQuincy, IL, USA
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The Permit Technician performs administrative, clerical and technical office work in support of the Department of Inspection. Provides information related to building permit requirements, codes, and inspection procedures to contractors, design professionals, and the public; processes building permit applications and issues building permits.

Duties

Receive applications and issue various types of permits for the Department of Inspection

  • Provide front-counter service to building contractors and the general public.
  • Explain process to applicants and assist with completion of application. Answer all applicable questions
  • Review application and submitted plans for completeness and accuracy
  • Route application to appropriate department and staff person for review
  • Issue permits that do not require significant review (over-the-counter permits)

Process permits and verify licensing

  • Explain requirements for licensing and assist contractors and business owners with completion of licensing application form. Answer all applicable questions
  • Verify the appropriate staff has approved license
  • Work with other City staff and State agencies to ensure that businesses are licensed as required by law
  • Maintain records and files on all contractor licenses

    • Schedule inspections and appointments

  • Respond to customer requests for inspections by telephone and in person
  • Inquire about the customer's specific needs to ensure appropriate service is provided in a manner consistent with efficient use of Inspector's time
  • Assist in developing Inspectors' Daily Schedule using computer-based system

    • Perform data entry of permits, licenses, and inspection results. Process monthly activity reports summarizing permit and inspection activity Collect fees and issue receipts for permits and licenses

  • Assign finance revenue code to all funds received
  • Balance cash receipts daily and prepare deposit to finance

    • Receive, document and route complaints for nuisance abatement, zoning, property maintenance, and minimum housing matters

  • Explain process to complainants and assist with submittal of complaints
  • Composes and prepares various correspondences.
  • Coordinates documentation and legal notifications with third parties
  • Process inspector reports and assist with follow-up for non-compliance
  • Prepare reports summarizing monthly activity, violation trends, heat maps and other analytics.

    • Qualifications

  • Minimum Associates Degree or equivalent work experience
  • Two years general office experience, which includes providing customer service both on the phone and in person
  • Computer experience, including data entry with Microsoft Office applications and database entry
  • Ability to communicate clearly, both verbally and in writing
  • Previous experience in working with customer service issues and resolving problems or complaints

    • Desired Qualifications

  • ICC Permit Technician Certification
  • Knowledge of City and State regulations related to building, housing, zoning, and licensing,
  • Demonstrated familiarity with permitting and Microsoft Office software

    • Additional education in related field

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    Permit Technician • Quincy, IL, USA

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