Valet Attendant

Job Description

Job Description

Description

Position : Valet

Location : 2+U

Pay :   $21 to $23 an hour

Shift :   Swing shifts. Between 8-5am days may vary

The Valet Attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer / client’s expectations. The Valet Attendant is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Valet Attendant works closely with fellow team members, Operation Manager, and / or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws. Additional cleaning expected during off time hours.

Key Responsibilities

• Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and / or leveraging electronic devices to enter customer information
• Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
• Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
• Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
• Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
• Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
• Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
• Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary
• Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
• Direct traffic, position barricades, and arrange for towing service when necessary
• Immediately report any incidents or claims to Operations Manager or Shift Lead
• Clean relevant workstations, and garage as necessary.
• Communicate professionally at all times with guests, client, and teammates.

Skills, Knowledge and Expertise

Benefits