Staffing / Scheduling Coordinator

Job Description

Job Description

The Staffing / Scheduling Coordinator delivers on our mission to change the way the world ages by making positive, powerful impacts on families. As Staffing Coordinator, you will be expected to work closely with our team on all caregiver and client activity including caregiver applicant screening, interviewing, hiring, caregiver development and retention, service delivery, client relationship management, and client acquisition. In addition, you will be responsible for our consistent and high-quality service delivery, professionalism and the accuracy of our care records and the direct management of our caregiver team. As Staffing Coordinator, you will function as a hands-on Manager with a focus on supervising caregivers, managing schedules, scheduling Clients and ensuring delivery of HCA’s brand of premium client care.

The Staffing / Scheduling Coordinator will ensure the satisfaction of new and existing Clients by supervising and coaching care teams to use our Balanced Care Method which promotes healthy nutrition as well as mental and physical activities using the Cognitive Therapeutics Method, and Hospital to Home Care services to provide premium level services. You will take a hands-on approach and coordinate with our team to execute the responsibilities outlined below and .

In sum, you will screen, interview, hire, train, coach and schedule caregivers and coordinate with a team of internal staff and external vendors and senior health care partners as well as client care duties as assigned.

MUST LIVE in Arlington, Grand Prairie, Mansfield or close surrounding areas

Job Benefits :

• Competitive pay
• Access to earned wages prior to pay day
• Paid Time Off
• 401K
• Health Benefits
• Make a difference in a senior's life

Apply today – seeking a Staffing / Scheduling Coordinator to join our team!

Job Responsibilities :

Recruiting, interviewing, screening, and hiring new caregivers in accordance with our Employee Hiring Procedures

Understanding our Caregiver Policies and Procedures and conducting Caregiver Orientation and ongoing re- orientation / training sessions

Managing our Caregiver Team, responding to requests, providing leadership and support where needed, ensuring that caregivers are complying with our policies and procedures, and manage our client and Caregiver schedules as well as master timesheets

Supporting the Client Acquisition process with Caregiver matching (ensure there is a personality / skill / experience fit between our Caregivers and the client), Caregiver interviews, and Caregiver introductions / in-home training

Enter Intake Calls into WellSky and convert them into assessment appointments by asking prospects the right questions to learn about their situation, addressing their questions about our services, and providing information about our differentiators

Maintaining all paper and electronic client and caregiver files to DADS / HHS standards to ensure HIPAA standards

Maintaining our operating margins and Caregiver wage scales and ensuring compliance with any applicable labor or home care regulations

Conducting in-home visits and check-ins to ensure the accuracy and consistency of our services and to address any emergencies or care needs that may arise

Communicating in a professional manner with our caregivers, clients, and their families when applicable to ensure a positive and successful relationship

Provide supportive counseling to and conflict resolution with clients and family members; serve as an advocate for the well-being of the client

Provide after-hours support for our clients and Caregivers (including evenings and weekends) – this support may include email, telephone, shift coverage including hourly and live in clients / and or home visits

Conducting and assisting with marketing events

Ensuring our operations are compliant with all local regulations and Home Care Assistance policies and procedures. This includes the proper documentation of applicant, employee, and client processes

Be in compliance and understand the Home Care Assistance Policy Manual

Perform other duties as assigned

J ob Qualifications :

WellSky Home Care Software experience or similar highly preferred

CNA / in-home care experience highly preferred

Bachelor's / Associate's degree preferred

Experience in Customer Service

Strong computer skills including Microsoft Office programs

Ability to work under pressure and manage multiple demands in a timely fashion

Excellent written and verbal communication skills

Management experience

Start your rewarding career with Home Care Assistance today. Apply now!

Home Care Assistance of Arlington’s main office is in Arlington. We service clients in Arlington, Irving and the surrounding areas. This position may require travel to one or more of these areas.

Work Remotely

No

Job Type : Full-time

Salary : From $40,000.00 per year

Benefits :

Paid time off

Schedule :

Day shift

Monday to Friday

Weekends as needed

Experience :

Caregiving : 5 years (Preferred)

Work Location : In person

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