Senior Manager, Account Management

Senior Manager, Account Management

The Opportunity

We're looking for a Senior Manager, Account Management to lead a team of Account Managers while also playing a hands-on "player / coach" role. Reporting to the VP, Sales Operations, you'll be responsible for ensuring operational excellence, account coverage, and campaign successpartnering closely with sales leadership to deliver best-in-class client service across every stage of the campaign lifecycle.

Key Responsibilities

• Lead, coach, and mentor a team of Account Managersguiding career development while ensuring coverage across the full account lifecycle, from pre-sale strategy and RFP responses through media planning, inventory management, pricing, insertion order processing, campaign transition, and campaign wrap.
• Develop and implement workflows, best practices, and scalable processes to drive efficiency, consistency, and high-quality client service.
• Oversee Insertion Order execution, ensuring accuracy, compliance, and seamless processing.
• Contribute to the development of new ad products, tentpole sponsorships, and operational capabilities that align with advertisers' objectives.
• Build strategic media plans in partnership with Account Executives, Brand Strategists, and Creative Strategists, serving as the product expert and recommending ad products, pricing, and inventory aligned with client KPIs.
• Shepherd deals from pitch through launch by managing client correspondence, media plan revisions, and requirements across specs, timelines, tagging / ad-serving, and required assets.
• Maintain CRM and OMS systems, ensuring accurate proposal entries and budget ownership.
• Partner with Insights to align wrap reporting with pre-sale strategy, supporting Account Executives in delivering final results to clients.

Job Qualifications