Lead Patient Care Coordinator-Brink & White

WHO WE ARE :

At Brink & White Pediatric Dental Associates, we are committed to treating every child like our own. With locations in Bartlett, Lakeland, and Munford, we create a welcoming, fun, and comfortable environment where children receive high-quality dental care designed to support healthy smiles that last a lifetime. Our team is passionate about providing exceptional pediatric dentistry while making each visit a positive experience for both children and their families.

Visit our Website : https : / / whereyoursmileshines.com /

RESPONSIBILITIES :

• Support daily front office operations, ensuring smooth workflow, team communication, and patient satisfaction.
• Lead team meetings and individual sessions to promote teamwork and growth.
• Maintain adherence to protocols and regulatory standards while promoting innovation and encouraging initiative and independent problem-solving.
• Manage timekeeping, finance administration, and vendor relationships with a focus on collaboration and respect.
• Coordinate insurance, treatment plans, and collections with empathy and transparency.
• Train, Lead and mentor the administrative team.
• Oversee daily office operations related to scheduling, reception and patient care.
• Monitor staff performance and provide ongoing feedback to patient care coordinators. Escalating any ongoing issues to the Practice Admin.
• Collaborate with Practice Admin on staffing needs, workflows and process improvements.
• Handle patient financial accounts by addressing past-due balances and managing collections in a professional manner.
• Implement marketing initiatives to attract new patients and strengthen community presence.
• Serve as a backup for administrative team coordination during staff absences / call-outs.
• Coordinator with the Patient Support department to address and resolve insurance-related issues or questions.
• Assist with end-of-day (EOD) reporting to ensure accuracy and timely completion.
• Serve as a point of escalation for resolving concerns, including communicating professionally with difficult or upset parents both in person and over the phone.

WHAT WE OFFER :

We provide a fun and fast-paced work environment with flexible work hours, competitive salaries, and excellent benefits packages!

Brink & White participates in E-Verify.

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