Talent.com
serp_jobs.error_messages.no_longer_accepting
Sr. Retail Delivery Floater

Sr. Retail Delivery Floater

Chevron Federal Credit UnionBakersfield, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Sr. Retail Delivery Floater

Chevron Federal Credit Union is one of the top-run credit unions in the country and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy : the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including :

  • Bonus / incentives for all regular employees
  • 401(k) with 8% company contribution
  • Medical, dental, and vision insurance for employees and dependents paid at 80%
  • PTO and paid sabbaticals
  • Tuition reimbursement

General Summary : Works alternately in two member service environments, Branch and Call Center, to deliver highly accurate, consistent, friendly and professional service. Responsible for processing financial transactions, responding to inquiries, fulfilling requests, and troubleshooting concerns. Determine member needs and recommend products and services by having conversations to deepen member relationships. Effectively and accurately utilize Credit Union's systems and resources.

Sr. Financial Services Representative Responsibilities :

  • Member Service Responsibilities :
  • Perform general and vault teller functions such as : receiving and cashing checks and cash for deposits, examining checks for endorsements, accepting and processing loan payments, cashing checks, and paying out money.
  • Keep records of money and negotiable instruments involved in financial transactions, entering transactions into computer.
  • Balance currency, coin, and checks.
  • Process non-monetary mail transactions including deposit verifications, address changes, check orders, statement questions, requests for copies, etc.
  • Process membership applications and collect initial deposits.
  • As needed, remove deposits, count, and balance, and replenish cash in automated teller machines and express drop boxes.
  • Identify member needs by reviewing account data and promote new and additional products and services to enhance members' financial satisfaction. Complete a member profile questionnaire during member interactions.
  • Identify sales prospects and follow up on leads to adhere to both individual and branch sales targets as assigned.
  • Participate in Business Development events and actively solicit new memberships and promote additional products and services to existing members.
  • Provide information on all Credit Union services, counsel members and prospective members in person or by phone on membership requirements, and provide information on all savings and consumer loan products.
  • Lending Responsibilities :
  • Recognize and identify member's deposit and loan needs demonstrating through understanding of all consumer loan products.
  • Interview loan applicants to obtain personal and financial date and review loan applications for completeness.
  • Accurately enter information in loan systems.
  • Review and evaluate the member's credit report. Make recommendations to loan officers to approve or deny loan requests based on automated loan systems results.
  • Assist in the loan funding process by following Direct Lending Center procedures.
  • Assume a lead role within the branch :
  • Assist in managing the branch within authorized authority, and in accordance with practices as set out in policy and procedures.
  • Handle more complex member service functions.
  • Assist with monthly audits and review branch reports as assigned.
  • Call Center Representative Responsibilities :

  • Core Call Center Functions :
  • Assess caller needs and provide information to members and potential members on Credit Union membership, products and services and other pertinent Credit Union information.
  • Handle complex member requests and work in multiple workgroups, including Lending, ATM / Debit Card, Online / Mobile Banking, Foreign Currency, Wires and Outbound Service Calls.
  • Process all financial and account maintenance transactions performed by the Call Center such as fee reversals, transfers, check disbursements, loan payments, address and contact updates, check orders, stop payments, overdraft protection options and automatic payment solutions. Proficient in sending information and form requests via secure electronic methods.
  • Proactively engage member interest in Credit Union Products and Services. Demonstrate a strong working knowledge and create the opportunity to make referrals or opening additional accounts.
  • Ability to educate members regarding how to reach financial goals, complex procedures, and self-serve options.
  • Trouble-shoot and resolve member issues within assigned authority, using resources available to ensure service level agreements are met. Escalate concerns when necessary to appropriate individuals in a timely manner, serving as the member advocate.
  • Identify trends and system issues impacting members and report to appropriate lines of business and management.
  • Adhere to security and confidentiality protocols, operational procedures, and best practice guidelines.
  • Document member interactions accurately and clearly in our Customer Relationship Management system.
  • Other Call Center Functions :
  • Complete required security and regulatory online training modules
  • Stays current with eMails, Knowledgebase, and Intranet content
  • Train other agents and assist with answering questions on zoom
  • Perform other duties as assigned by Call Center Manager
  • Further Essential Job Functions :

  • Maintain complete confidentiality of member, employee, and Credit Union information.
  • A high percentage of attendance is also an essential function of this position.
  • Qualification Requirements :

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • 1 to 2 years' branch, call center or other related financial service experience required.
  • High school diploma, GED or equivalent.
  • Equivalent combination of education and experience may substitute for stated qualifications.
  • Knowledge and Skills :

  • Ability to write effectively in English using correct spelling and grammar.
  • Ability to speak clearly, tactfully, and effectively in English. Ability to effectively communicate empathy.
  • Excellent listening skills with the ability to reflectively respond.
  • Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
  • Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word and Excel. Moderate keyboard skills at 40 wpm.
  • Excellent customer service skills.
  • Personal Attributes and Aptitudes :

  • Impeccably high integrity.
  • Willingness to take responsibility for his / her actions and respond promptly.
  • Ability to learn quickly and adapt to change; ability to quickly learn specialized applications.
  • Initiative and self-direction.
  • Ability to effectively communicate with people at all levels.
  • Ability to work effectively with others as required by the position.
  • Sound problem-solving and decision-making ability, including the ability to prioritize.
  • Ability to efficiently produce a significant volume of high-quality work.
  • Physical Demands : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work involves extensive use of computers, up to eight hours per day. Appropriate visual, dexterity and other physical abilities are required.
  • May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
  • Must be able to speak on the telephone.
  • Salary and Benefits : Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here : here . Pay Range : $21.63 - $29.74 per hour

    Equal Employment Opportunity Statement : Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex

    serp_jobs.job_alerts.create_a_job

    Floater • Bakersfield, CA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Delivery Driver - Sign Up and Start Earning

    Delivery Driver - Sign Up and Start Earning

    DoorDashBakersfield, CA, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Restaurant Delivery - Flexible Onboarding

    Restaurant Delivery - Flexible Onboarding

    DoorDashBakersfield, CA, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Team Lead, Sales Full Time

    Team Lead, Sales Full Time

    CrocsArvin, CA, US
    serp_jobs.job_card.full_time +1
    And that's exactly how we like it.Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Delivery Driver - Start Earning Quickly

    Delivery Driver - Start Earning Quickly

    DoorDashBakersfield, CA, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Restaurant Delivery - Start Earning Quickly

    Restaurant Delivery - Start Earning Quickly

    DoorDashBakersfield, CA, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Amazon Delivery Station Associate

    Amazon Delivery Station Associate

    TradeJobsWorkforce93309 Bakersfield, CA, US
    serp_jobs.job_card.full_time
    Be part of our success story as a Amazon Delivery Station Associate to maintain accurate records and documentation, respond promptly to inquiries and resolve basic issues, and assist with organizin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Restaurant Delivery - Flexible Schedule

    Restaurant Delivery - Flexible Schedule

    DoorDashBakersfield, CA, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Merchandising Sales Associate

    Merchandising Sales Associate

    Tractor SupplyBakersfield, CA, US
    serp_jobs.job_card.full_time
    The High Volume FAST Team Member is responsible for working as part of the Field Activity Support Team (FAST), primarily in a single store, to own and execute "start to finish" variable tasks such ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Restaurant Delivery - Sign Up in Minutes

    Restaurant Delivery - Sign Up in Minutes

    DoorDashBakersfield, CA, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Delivery Driver - Earn Extra Cash

    Delivery Driver - Earn Extra Cash

    DoorDashBakersfield, CA, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Restaurant Delivery - Drive with DoorDash

    Restaurant Delivery - Drive with DoorDash

    DoorDashBakersfield, CA, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Restaurant Delivery - Sign Up and Start Earning

    Restaurant Delivery - Sign Up and Start Earning

    DoorDashBakersfield, CA, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    CDL A Team Driver - Regional

    CDL A Team Driver - Regional

    PFG CustomizedShafter, CA, US
    serp_jobs.job_card.full_time
    Team routes; out of state layovers twice per week.Must have interstate license (no K restrictions); solo local routes not guaranteed. Weekly minimum $1,540 when on route.Ramp work, touch f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Delivery Driver - Flexible Schedule

    Delivery Driver - Flexible Schedule

    DoorDashBakersfield, CA, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Merchandising Sales Associate, Floater Position

    Merchandising Sales Associate, Floater Position

    Tractor SupplyBakersfield, CA, US
    serp_jobs.job_card.full_time
    Merchandising Sales Associate, Floater Position.The High Volume FAST Team Member is responsible for working as part of the Field Activity Support Team (FAST), primarily in a single store, to own an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Food Delivery Driver - DoorDash

    Food Delivery Driver - DoorDash

    DoorDashBakersfield, CA, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Amazon Fulfillment Associate

    Amazon Fulfillment Associate

    TradeJobsWorkforce93302 Bakersfield, CA, US
    serp_jobs.job_card.full_time
    Join our growing team as a Amazon Fulfillment Associate to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and manage daily responsi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Restaurant Delivery

    Restaurant Delivery

    DoorDashBakersfield, CA, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Delivery Driver

    Delivery Driver

    DoorDashBakersfield, CA, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Become a Dasher - Deliver with DoorDash

    Become a Dasher - Deliver with DoorDash

    DoorDashBakersfield, CA, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days