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Healthcare Member Outreach Specialist
Healthcare Member Outreach SpecialistTake2 Consulting, LLC • Tallahassee, FL, United States
Healthcare Member Outreach Specialist

Healthcare Member Outreach Specialist

Take2 Consulting, LLC • Tallahassee, FL, United States
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This position is onsite in Tallahassee, FL

$15

We are seeking a talented individual who will be responsible for outreaching to current HIPP / Premium Assistance members to request required documentation needed to complete their annual case review. This individual will conduct documentation verification, member / employer coordination, and customer service while ensuring accurate data entry and timely processing.

Essential Responsibilities

  • Review recently received documentation to ensure it is received.
  • Outreach to a high volume of current HIPP / Premium Assistance members to request missing documentation.
  • Enter accurate call details in a timely manner.

Other Responsibilities

  • Performs other functions as assigned

    • Knowledge, Skills and Abilities

  • Ability to organize well.
  • Strong Customer Service Skills
  • Strong Communication Skills
  • Ability to provide and represent professionalism in job.
  • Ability to practice flexibility and adaptability in the workplace.
  • Ability to work with Microsoft Word and Excel and navigate internet skillfully.
  • Ability to analyze information and use logic to address work-related issues and problems.
  • Ability to operate with strong interpersonal skills.
  • Ability to be careful and thorough about detail.
  • Ability to perform data entry accurately.
  • Average manual dexterity in use of a PC, phone, 10 key, sorting, filing and other office machines.
  • Ability to handle conflict appropriately and constructively.
  • Working knowledge of HIPAA privacy and Security rules.
  • Ability to perform well in team environment.
  • Ability to meet deadlines.
  • Ability to handle pressure and deadline-oriented project demands

    • Minimum Education

    High School Diploma or equivalent required

    Certifications (Required / Desired)

    None

    Minimum Related Work Experience

  • Minimum 2 year experience working on the phone making inquiries (outbound) and / or answering calls (inbound)
  • Experience with Health Care or Government Sponsored Health Insurance Preferred
  • Call Center Experience Preferred
  • Knowledge of Health Care Terminology Preferred
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    Outreach Specialist • Tallahassee, FL, United States

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