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IT System Administrator

IT System Administrator

Acroment TechnologiesLakewood, OH, US
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Job Description

Job Description

Salary : $58,000-70,000 / year

Acroment Technologies is seeking qualified candidates for a Systems Engineer / Network Administrator position at our West Side office. Candidates should exhibit a strong desire to help others with technology. Including, but not limited to, servers, networks, workstations, smartphones, printers, hardware and software. Acroment Technologies offers a relaxed and easygoing work environment, IT career mentoring, advanced IT certification programs, completive salary, and benefits.

Core Responsibilities :

  • Provide technical support (all-levels) to customers via phone, email and through our ticketing system; ConnectWise.
  • Respond to service requests in a timely manner (meeting or exceeding our contracted SLAs)
  • Troubleshoot andresolve client computer issues (mostly PC, some MAC, smartphones)
  • Act as the point of contact for our clients on all types of requests generated internally via our monitoring systems or externally directly from clients.
  • Properly classify (priority / categorize) all service requests within our ticket system.
  • Coordinate additional resources needed to accomplish requested tasks including working with client vendors.
  • Communicate with customers and additional resources to notify them as to the status of their requests or needed repairs.

Additional Responsibilities :

  • Complete training programs for our ticketing and monitoring systems.
  • Recommend improvements to our internal processes to maximize customer service levels
  • Complete timesheets daily with detailed notes of work completed
  • Be available for work when scheduled to be on-call (weekly rotation) and attend weekly and quarterly service meetings (after-hours).
  • Develop rapport with clients as a trusted resource for help
  • Educate end-users on hardware and software operations as needed

    • Qualifications and Requirements :

  • Bachelors degree or related work experience
  • 2 years prior experience working in a similar role at a Managed Service Provider (MSP)
  • Network+ and Microsoft 365 certifications preferred but not required
  • Working knowledge of Microsoft 365 administration, Intune, Autopilot, PowerShell and Python
  • Set goals and be committed to improving your technical and soft skills through company offered and self-guided study to further your career in IT
  • Strong technological aptitude, work ethic, and problem solving skills
  • Excellent verbal and written communication skills
  • Reliable transportation, valid drivers license and valid vehicle insurance
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    System Administrator • Lakewood, OH, US

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