Incident & Problem Manager
Sunrise SystemsRaleigh, North Carolina, United Statesjob_description.job_card.30_days_ago
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job_description.job_card.job_description4-6 years of Incident Management experience Strong ITIL knowledge (certification preferred) Proficiency in ServiceNow and MS Office Suite Excellent communication and leadership skills
Job Title : Incident & Problem Manager
Job ID : 25-07033
Location : Raleigh, NC
Duration : 03 Months On Contract
Incident & Problem Manager
Seeking an experienced Incident & Problem Manager with 4-6 years in Incident Management and a strong understanding of ITIL principles. The role focuses on managing IT incidents, conducting root cause analyses, and improving service quality.
Key Responsibilities :
- Oversee incident resolution, prioritization, and escalation.
- Conduct trend analysis and post-mortems to prevent recurring issues.
- Establish and enforce SLAs for incident response.
- Collaborate with cross-functional teams and serve as an escalation point for major incidents.
- Develop and maintain incident & problem management processes using ServiceNow.
- Implement and improve best practices in problem management.
Must-Haves :
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Incident Manager • Raleigh, North Carolina, United States
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