Contractor Care Representative

Overview

Job Summary : The Contractor Care Representative will manage the contractor experience by providing world-class customer service from offer through re-deployment. The Contractor Care Representative is responsible for ensuring our contract employees receive superior support in relation to all job-related questions, concerns, or issues. The CCR will work with all appropriate Aerotek support groups to address contractor questions and requests. Such support groups include, but are not limited to : FSG, HR, etc.

Note : The essential functions of a CCR are restricted to the items below. The CCR must not perform recruiter functions including, but not limited to : Managing and providing performance feedback to contract employees; managing changes on current assignments (including terminations); contract employee pay increases, HR issues and conversations; redeployment of contract employees. These tasks must be referred directly to and performed by a recruiter.

Essential Functions :

• Establish regular contractor service touchpoints : 1st day, 1st week, and every 30 days after. Touchpoints should be focused on seeking feedback from contractors on satisfaction of the assignment and applicability of job match.
• Act as the main point of contact for contractor issues and concerns at select accounts and serve as the liaison between the contractor and RPL's practice.
• Maintain thorough documentation on contract employees in the applicant tracking system (Connected).
• Refer contractors for any future rehire opportunities to the aligned recruiter with applicable job requirements / openings.
• Generate referrals.
• Act as a liaison between candidates and FSG; CCR assists recruiters with the completion of contractor onboarding, as needed.

Supervisory or Management Responsibilities :

N / A

Minimum Education / Experience / Abilities / Skills :

J-18808-Ljbffr