Operations Manager

Job Title : Operations Manager

Reports To : General Manager

FLSA : Hourly / Non-Exempt (Class II)

Hours : Varies Mon thru Sat

At Connect Transit, we don’t just move people — we move communities forward. As an Operations Manager , you’ll play a key role in driving that mission. Our culture thrives on personal accountability : taking ownership, supporting one another, and making a real impact every day. You’ll lead by example — understanding what others need, recognizing the impact of your decisions, and helping things go right. In this role, your leadership will help shape a collaborative, success-driven environment that fuels growth for both our team and the communities we serve.

Position Overview

The Operations Manager is responsible for overseeing the daily functions of the transit agency’s fixed-route, paratransit, and demand-response services. This role ensures safe, efficient, and customer-focused public transportation by managing operations staff, monitoring service performance, ensuring compliance with regulatory requirements, and collaborating with internal departments to achieve agency organizational goals.

Key Responsibilities

The following is a representative list of duties and responsibilities and is not intended to be comprehensive.

• Manage and support the operations team responsible for daily transit services, including on-time performance, route coverage, dispatch, and service delivery.
• Quickly address and resolve service disruptions and customer complaints.
• Coordinate with the Maintenance Manager for service planning, implementation, and special events.
• Work closely with Operations Supervisors to ensure consistent communication and adherence to agency policies and procedures.
• Develop and maintain procedures that ensure accuracy for daily operations.
• Contribute to the development and implementation of the agency’s organizational culture.
• Prepare departmental operating budgets and contribute to long-term capital planning.
• Collaborate with departments such as Human Resources, Administration, and Maintenance to support operational success.
• Monitor and manage overtime within budgetary limits.
• Enforce safety regulations and review accident reports. Coordinate with risk management and ensure timely documentation of employee training, performance, and disciplinary actions.
• Serve as the Emergency Operations Manager and Safety Manager for the agency.
• Maintain a regular presence at the Transit Center to act as a liaison with passengers, the public, and employees.
• Meet with vendors and partners as necessary to support operational goals.
• Develop and maintain accurate operational reporting procedures and documentation.
• Serve as the liaison between Employee Safety Committee (SERC) and management.
• Assist with implementing service changes and special projects across departments.
• Coordinate with Supervisors, other departments, and stakeholders to implement service changes, detours, or special projects.
• Oversee investigations into accidents, incidents, and policy violations.
• Monitor staff performance of the operation supervisors.
• Identify training needs for operations staff.
• Analyze operational data to identify inefficiencies and recommend improvements.
• Prepare and present reports to leadership, the board, and regulatory agencies.
• Perform other duties as assigned.

Relationships

The Operations Manager is directly supervised by the General Manager. This position directly supervises the operational supervisors.

Education & Experience

Skills & Abilities

Work Environment & Conditions

Work is performed in both office and field environments, with frequent travel between facilities and service routes.

May require availability for evenings, weekends, holidays, and on-call situations.

Must be able to sit, stand, and walk for extended periods; occasional lifting up to 20 lbs.

Position includes a cell phone allowance due to extended availability.

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