Health and Wellness Manager - Transitional Age Youth (TAY)

Health And Wellness Manager - Transitional Age Youth (TAY)

GLIDE is launching the brand-new Transitional-Age Youth (TAY) Health And Wellness Center (TAY HWC), set to open its doors on August 1st (projected). As the TAY HWC Manager, you'll play a key role in building and leading this 24 / 7 drop-in center from the ground up, creating a safe, welcoming space for transitional-aged youth (ages 18-27) in San Francisco who are experiencing homelessness or instability. Located at 888 Post Street, the center will provide essential services, respite, and pathways to long-term well-being across key life domains, including housing, healthcare, employment, and community-building.

This is an exciting opportunity to shape a brand-new program and establish core operational priorities, service delivery strategies, and partnerships that will make a lasting impact. You'll oversee daily operations, ensuring the center runs smoothly, safely, and in alignment with program goals, organizational policies, and funding requirements. You'll also work closely with city agencies, community partners, and internal teams to build a strong foundation for success. As a member of the Program Leadership Team, you'll help drive innovation, mobilize resources, and create a collaborative, high-impact environment that supports San Francisco's most vulnerable youth.

Please note this role is expected to start in July 2025 as we finalize the center's construction. The Center Director must be able to periodically work non-traditional hours (early evenings, holidays, and weekends).

Essential Duties & Responsibilities :

Oversee the daily operations of the TAY HWC, including maintaining an accessible, safe, and welcoming site 24 / 7. This involves program development and planning, implementation of program components, building operations and maintenance oversight, client and community monitoring, and all activities occurring in and around the site.

Supervise Center operations staff (e.g., receptionist, ambassadors, safety monitors, janitorial) to manage processes and systems for community access 24 / 7. This includes :

• Client orientation to program requirements, rules, and regulations
• Accurate and timely distribution of program information and updates
• Client sign-in process
• Assisting with client referrals and connections to services
• Facilitating access to essential services and goods (e.g., appointment system, line management, distribution of goods, access to lockers, showers, snacks, etc.)
• Develop and maintain the Center's supply program by managing vendor / partner communication, routine inventories, supply lists, purchasing communications, and invoice reconciliation to prevent fraud, waste, and misuse.
• Ensure confidentiality and data privacy standards are met or exceeded by Center staff, partners, volunteers, interns, and clients.
• Oversee the timely and accurate collection of program data by operations staff. Regularly review program data with the Program Director and CRED to inform program client and service flow needs. Provide ad-hoc data as requested for funder activities, invoicing, contract reporting, internal communication, etc.
• Train and support staff on client inquiries, grievances, and incidents procedures in accordance with the Center's rules and regulations and applicable City policies (e.g., Shelter Monitoring Grievance Process). Ensure that safety concerns affecting the Center and surrounding community are addressed in a professional, appropriate, and timely manner.
• Develop, maintain, and audit safety, housekeeping, and janitorial schedules and procedures to maintain internal and external site safety and cleanliness, in accordance with Center standards and applicable City policies (e.g., Good Neighbor Policy).
• Regularly document, notify, and debrief the Program Director, Chief Program Officer, and Operations Units on emerging workflow problems or exceptions to policy that could impact program flow and security. Assist with documenting changes for the Center's Standard Operating Manual and retraining staff on revised or new rules and procedures.
• Collaborate with the Program Director to submit all expenses according to organizational rules and regulations, monitor budget spending, and maximize budget resources.
• Collaborate with Fund Development to coordinate and provide informed tours of the Center.
• Collaborate with the Volunteer Office to recruit, welcome, onboard, orient, and develop a robust volunteer workforce to support the daily activities of the Center.
• Work collaboratively with a multi-disciplinary programs management team to deliver comprehensive, integrated, and cohesive services for clients using harm reduction and culturally responsive approaches. Attend program management, contract monitoring, project meetings, and other professional development opportunities as required and directed by the Program Director.

Minimum Qualifications :

Bachelor's degree in social work or a related field.

Ability to fluently speak another significant San Francisco language in addition to English is a plus (e.g., Cantonese, Spanish, Tagalog, Russian).

3+ years of experience in program management and administration, staff supervision, and operations oversight in a community-based social services agency.

5+ years of experience working directly with at-risk and high-need individuals from disenfranchised communities, including outreach, case management, counseling, etc. Experience working with TAY and / or in shelters, drop-in / crisis centers requiring significant operations oversight is a plus.

Knowledge of current theories and best practices related to social work (e.g., harm reduction, stages of change, and trauma-informed care).

Ability to supervise, lead, and manage a mid-sized team.

Strong people management skills and experience in providing structure and coaching support to a diverse, large, and 24 / 7 staff for success (including intervening in and documenting problematic / harmful behaviors).

Ability to prioritize tasks, balance multiple assignments, meet deadlines, and thrive in a complex environment with multiple changing priorities.

Ability to help develop, update, and maintain the Center's Standard Operating Procedures, funder reporting, and other critical business communications and documentation.

Understanding of, adherence to, and application of basic ethics, values, and principles of social work; this includes case management regulatory practices. Ability to model, teach, and coach staff on a culturally responsive, trauma-informed, and compassionate approach to client services.

Strong conflict resolution skills and the ability to respond to challenging or difficult clients (e.g., angry, loud, intoxicated clients) in a skilled manner and de-escalate volatile situations.

Commitment to the mission, values, and philosophy of GLIDE.

Other Considerations :

Must be able to obtain First Aid / CPR certification within the first 3 months of employment.

Must be able to obtain Crisis Prevention / De-Escalation Certification within the first 3 months of employment.

Proficient in the use of a computer, specifically MS Office suite (Word, Excel, Outlook, PowerPoint).

Experience with database management. Salesforce is a plus, but not required.

$75,000 - $85,000 a year

At GLIDE, we ensure competitive and fair compensation by utilizing data from seven comprehensive pay surveys, including Gallagher, and analyzing over 450 nonprofits in our sector. Our pay structure considers location, organization type, and market trends to attract and retain top talent.

GLIDE is proud to be an equal opportunity employer. As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently abled people, and LGBT persons are strongly encouraged to apply.

GLIDE participates in the federal E-Verify program to confirm the employment eligibility of newly hired employees. E-Verify is a web-based system that helps employers verify work authorization in the United States. For more information, please visit www.e-verify.gov .