Data Services Specialist

A company is looking for a Data Services Generalist to support customer data needs across the lifecycle, focusing on both new customer implementations and ongoing data services.

Key Responsibilities

Guide customers through the data onboarding process, including data integration and platform configuration

Monitor, troubleshoot, and escalate data issues during implementation, ensuring a seamless customer experience

Provide exceptional customer support regarding ongoing data needs through various communication channels

Required Qualifications

2-3 years of experience in customer-facing data support

Knowledge of EdTech data, including rostering, demographics, and assessment data

Proficiency in Microsoft Excel

Ability to translate technical concepts for non-technical users

Comfortable working in a dynamic, fast-paced startup environment