Lead Registered Nurse Navigator

Job Description

Position : Lead Registered Nurse Navigator

Grade : GS.13

Salary : $70,625 - $85, 322

Department : Office of Community Health

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Summary

Under direct supervision of the Director of Office of Community Health for Chattanooga, the Lead Nurse Navigator provides comprehensive coordination of care for patients and their families / caregivers, to eliminate barriers to timely care, facilitate flow / access through area system health care resources, facilitate interactions, increase patient compliance and satisfaction, maintain point of contact with providers and frequently serve as an initial first point of contact for patients and families.

Responsibilities

• Provides oversight to services provided by registered nurse navigators and provides some patient nursing care for patients and / or patient populations.
• Performs nursing and community needs assessments and triage of patient care needs for new and ongoing patients.
• Oversees the planning, scheduling, and implementation of day-to-day clinical activities and procedures for navigated patients.
• Work with physicians delivering primary care to facilitate, coordinate and ensure patient access to needed healthcare services.
• Central point of contact for all navigated patients; including interaction with medical, nursing, ancillary services.
• Provides education to patients, families, and significant others; acts as an information resource to students, health care professionals, patients, and the public.
• Collect and report data from patients on barriers, health care, medications, prior treatments, etc.
• Track care completion and follow up.
• Monitor patient compliance with patient treatment plans.
• Assist patients with referrals to outside resources and care coordination as needed.
• Follows established policies, procedures, and objectives, continuous quality improvement objectives and safety, environmental, and / or infection control standards.
• Collaborates with medical providers, patient care staff and clinic / facility management in the planning and implementation of patient and staff education.
• Designs or participates in the creation of health education materials.
• Must meet regular attendance requirements.
• Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens.
• Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
• Performs other duties as assigned.

Qualifications