Training & Implementation Manager

Job Description

Job Description

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers offer amazing guest experiences through a full suite of venue management features. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks —to name a few!

At the heart of ROLLER is our team — which consists of 200+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, have a great time doing it, and are looking for like-minded people to join us on this amazing journey!

About the Role

We are seeking a passionate Training & Implementation Manager for our software platform to join our Customer Experience team in Austin, Texas.

You will manage the end-to-end implementation of new customer accounts onto ROLLER, while partnering with our customers to become a trusted advisor. We're looking for someone who can continue the momentum created by sales and keep driving value throughout the implementation phase of the customer journey.

The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You will take a proactive approach to managing key stakeholders, ensuring the successful delivery of goals and objectives.

What You'll Do

• Be responsible for the successful onboarding of new customers.
• Utilize strong Project Management skills to ensure implementation projects are completed on time and to a high standard.
• You will become an expert in our product and apply a hands-on approach to platform configuration and implementation.
• Gather requirements and configure customer accounts as per their needs.
• Consult with customers to provide information about how to best use our platform for their business.
• Develop strong customer relationships that promote customer retention and loyalty.
• Work cross-functionally to ensure our customers have an incredible experience.
• Work with our payments team in implementing payment solutions both online and in-venue for new and existing customers.

About You

Perks!

What You Can Expect

You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.

You'll get to meet with the hiring manager to learn more about the role and ROLLER whilst also talking through your experience in more detail.

This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture and vibe meet what you are looking for!

If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment.