Customer Service Representative

$1,500 Sign on Bonus (paid at 90 days of service)

$22.75 / hour –$27.00 / hour, plus commission

Quill makes the job of ordering supplies easier and more rewarding. While delivering everything from paper, ink, and toner to cleaning supplies and technology. Quill showcases exceptional customer service. Quill had proven to be a trusted partner of Staples since being acquired in 1998.

What you’ll be doing :

• Focus on making outbound calls to non-ordering prospects or existing customers with the objective of driving new business and sales growth.
• Create and present custom pricing solutions to potential high growth customers.
• Leverage education contracts, including Cooperative Purchasing partnerships and Bids, to acquire new education customers or drive growth for existing.
• Leverage solutions that are most meaningful to customers to gain commitment and drive growth and onboard to our account managed teams.
• Qualify prospects, from internal and external leads, based on customer size, spend, and potential while routing opportunities to fellow sales team members based on sales qualifiers.
• Meet and exceed monthly / quarterly quotas and key metrics.
• Maintain accurate and up-to-date records in CRM at all times, including activity logs and pipeline.
• Seek ways to constantly improve, absorb, and apply manager and peer led coaching.

What you bring to the table :

A customer first attitude.

Qualifications :

What’s needed- Basic Qualifications

What’s needed- Preferred Qualifications

We Offer :

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At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.