Digital Solutions Manager

Digital Solutions Manager

At Intuitive, we are united behind our mission : we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

The Digital Solutions Manager (DSM) will manage the execution of current and future digital strategies with a solid focus on driving commercial outcomes through the management, development, and performance of the Digital Solutions sales team. This role is responsible for the strategic execution, operational oversight, and adoption of Intuitive's digital solutions by partnering closely with customers, marketing, sales, and other key cross-functional teams. Success in this role will require the ability to build and execute detailed go-to-market plans, manage cross-functional alignment, and motivate teams to meet growth targets. The DSM will play a pivotal role in expanding the footprint of Intuitive's digital solutions by identifying, targeting, and converting sales opportunities, while continuously improving team efficiency and customer engagement. Acting as the primary liaison between internal partners and external customers, the DSM will drive the integration of new and emerging digital offerings, ensuring effective execution across targeting, utilization, training, and guidance. This person will regularly steer and facilitate meetings, solve key business challenges, and develop scalable programs to foster revenue growth and adoption. Exceptional leadership, relationship-building, and strategic sales execution skills will be critical for long-term success in this role.

Roles & Responsibilities :

• Build, train, and manage a high-performing Digital Solutions business development team with a focus on driving pipeline growth, accelerating sales cycles, and maximizing customer acquisition and retention.
• Design and execute sales strategies to increase the adoption and utilization of digital solutions through strategic targeting, tailored customer assistance, and consultative selling that highlights product functionality and business value.
• Set and enforce daily sales goals and monthly KPIs for outbound calls, lead generation, client meetings, and qualified opportunities to ensure consistent pipeline progression and revenue growth.
• Facilitate key sales operations and planning cycles, including territory planning, resource allocation, and portfolio management to align with customer needs and market trends.
• Bridge corporate and field sales teams, ensuring alignment on priorities, prospects, and market strategy across the organization.
• Engage cross-functionally with marketing, product, and operations to drive go-to-market initiatives, refine messaging, and identify new revenue opportunities.
• Drive change management and adoption strategies for new digital solutions, including sales enablement, internal and external training, and stakeholder buy-in.
• Gather and act on external and internal feedback to improve customer experience, accelerate adoption, and inform product enhancementsserving as the critical voice of the customer to Product Management.
• Track and report on project milestones, documentation, and deliverables to partners, sponsors, and management.
• Manage essential administrative functions including sales activity reporting, and submission of expense reports, ensuring full visibility and compliance.

Candidates Must Live or be relocatable to a major city in the West : Los Angeles, Denver, Phoenix, San Francisco, Salt Lake City, Cheyenne.

Required Skills and Experience (Specific skills, knowledge, and experience that a person must possess in order to successfully perform in job)

Required Education and Training (As applicable - Specific education and training that a person must possess in order to successfully perform in job)

Working Conditions (As applicable - Any physical requirements for the job. If not applicable, state "none") None