Installation Service Manager

4 days ago Be among the first 25 applicants

This hands-on leadership role involves managing a team of technicians, ensuring high-quality service delivery, and personally handling installations, service calls, and project management when necessary. The ideal candidate possesses extensive technical expertise, strong leadership skills, and a commitment to customer satisfaction within the security industry.

Key Responsibilities

Team & Operational Management :

• Supervise, train, and mentor installation and service technicians, ensuring compliance with company standards, safety protocols, and performance expectations.
• Manage established (work with administrative team) scheduling and dispatching to optimize team productivity and service efficiency.
• Ensure smooth and efficient daily branch operations, addressing workflow challenges.
• Lead weekly job status / operations meetings to align teams and resolve operational issues.
• Participate in branch-wide meetings to communicate updates and foster collaboration between departments.
• Ensure that branch-level operations staff are compliant with skill certification expectations
• Ensure that all branch operations staff are compliant with scope-of-work, Sedona notes, and any other use of technology requirements for daily duties
• Oversee project / job installations and maintenance, ensuring compliance with industry regulations, company-approved standards, and customer specifications.
• Conduct service calls and troubleshoot complex technical issues when needed.
• Ensure timely completion of service requests and maintain service excellence standards.
• Assist administrative and service coordination staff in scheduling to optimize daily operations.

Project & Inventory Management :

Customer & Performance Management :

Qualifications

Expected hours : 40 per week

Pay : 70,000-80,000

Schedule :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Security Systems Services

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