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Service Manager

Service Manager

Ross ElectricFerndale, New York, United States
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Service Manager – Ross Electric

About Ross Electric

Ross Electric is a leading provider of high-end residential, commercial, and generator installation and service work, with a strong reputation for quality and customer care. We are seeking a Service Manager to build and scale our service department, ensuring operational excellence while driving growth and customer satisfaction.

Position Overview

The Service Manager will oversee the day-to-day operations of the service department, with a strong focus on sales growth, customer experience, and team development . This leader will implement industry best practices, coach technicians on service excellence, and conduct safety inspections that identify customer needs and revenue opportunities.

Key Responsibilities :

Sales & Business Development :

  • Develop and grow the service department through new customer acquisition and expanded offerings.
  • Create and promote service agreements, generator maintenance plans, and safety upgrades.
  • Build relationships with homeowners, property managers, and businesses to expand Ross Electric’s footprint.

Customer Experience & Quality Control :

  • Train technicians to deliver outstanding service and communication at every visit.
  • Standardize best practices to ensure consistent, professional customer experiences.
  • Lead initiatives such as in-home inspections to uncover safety issues, hazards, and upgrade opportunities.

    • Team Leadership :

  • Coach and mentor service technicians to improve performance, sales techniques, and customer relations.
  • Set clear KPIs and hold the team accountable to service, safety, and revenue goals.
  • Support technicians with resources, scheduling, and tools needed to succeed.

    • Operational Management :

  • Oversee scheduling, dispatch, and workflow to maximize technician efficiency.
  • Track key performance indicators such as close rates, revenue per call, and customer satisfaction.
  • Continuously refine systems and processes to improve profitability and operational flow.

    • Qualifications :

  • 5+ years of experience in service management, operations, or business development in a trades or service industry (electrical, HVAC, plumbing, etc.).
  • Proven ability to drive sales growth and implement customer-focused processes.
  • Strong leadership and communication skills with experience coaching field teams.
  • Familiarity with service management software (ServiceTitan or similar) preferred.
  • Background in electrical or generator service strongly preferred, but not required.

    • Compensation & Benefits :

  • Competitive salary with bonus potential tied to department performance.
  • Health insurance, retirement plan with company match, and paid time off.
  • Company vehicle and phone allowance.
  • Growth opportunities within Ross Electric and its affiliated companies.
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    Service Manager • Ferndale, New York, United States

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