IRD Server

Job Description

Job Description

Description :

Palm House is seeking a courteous, detail-oriented, and service-driven Room Service Server to join our hospitality team. In this role, you will be responsible for delivering food and beverage orders to guest rooms efficiently, accurately, and with the highest standard of guest service. As the face of in-room dining, your professionalism and attention to detail will directly impact the guest experience.

Requirements :

Key Responsibilities :

• Promptly deliver food and beverage orders to guest rooms in a professional and timely manner.
• Set up trays and trolleys according to Palm House presentation standards.
• Review orders before delivery to ensure accuracy and completeness.
• Greet guests courteously and confirm order details upon delivery.
• Ensure all items (condiments, utensils, napkins) are included with orders.
• Handle guest requests or concerns with professionalism and escalate as needed.
• Retrieve used trays and maintain cleanliness in hallways and service areas.
• Assist with in-room dining phone orders when needed.
• Communicate effectively with kitchen, front-of-house, and housekeeping teams.
• Follow all health and safety regulations, including proper food handling procedures.
• Uphold Palm House’s values and commitment to exceptional guest service at all times.

Qualifications :

Physical Requirements :