Medical Phone Triage Coordinator

Job Description

Job Description

Medical Phone Triage Coordinator – Noble Community Clinics

Stevens Point or Wautoma, Wisconsin | Full-Time

About Us

At Noble, we are committed to providing exceptional care to our patients and community. Guided by our mission and values, we strive to create a supportive environment for both patients and staff.

Position Summary

The Medical Phone Triage Coordinator provides general indirect nursing care through patient phone triage, education, care coordination, and clinical follow-up. This role requires excellent clinical judgment, strong problem-solving ability, and outstanding interpersonal skills, all while maintaining compliance with Noble policies and departmental protocols.

Key Responsibilities

• Assess patient phone calls and provide appropriate intervention per guidelines, standards of care, and state / federal regulations.
• Perform RN triage duties, including patient education, addressing abnormal lab results, transitional care management, and resolving phone messages outside the CMA / MA scope.
• Accurately document all patient interactions in the medical record.
• Manage tracking systems to ensure compliance with policies, medical guidelines, and health maintenance standards.
• Participate in multidisciplinary teams to improve patient care processes and outcomes.
• Provide excellent customer service while diffusing potentially challenging situations.
• Maintain patient confidentiality in all interactions.
• Manage, track, and complete ER follow-ups as needed.
• Follow policies to resolve patient complaints and concerns.
• Demonstrate regular and reliable attendance.
• Adhere to Noble’s code of conduct, policies, and procedures.
• Perform additional duties as assigned.

Qualifications

Require Skills & Abilities

Why Join Noble?

Be Noble. Be Part of Something Bigger.

Make a difference with every conversation.

It is the policy of Noble Community Clinics to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.