Associate Director, Digital End User Experience and Enterprise Solutions
Associate Director, Digital End User Experience and Enterprise Solutions
The Role :
The Associate Director, Global DEX and Enterprise Solutions will be responsible for managing and improving the overall end user support across Deciphera for all IT-related needs. This role will oversee the help desk operations, technical support, as well as the use of enterprise applications and tools to ensure a positive user experience with technology. The role responsible for setting the strategic direction for end-user support, implementing best practices, and driving continuous improvement in service delivery.
Job Description
The Role :
The Associate Director, Global DEX and Enterprise Solutions will be responsible for managing and improving the overall end user support across Deciphera for all IT-related needs. This role will oversee the help desk operations, technical support, as well as the use of enterprise applications and tools to ensure a positive user experience with technology. The role responsible for setting the strategic direction for end-user support, implementing best practices, and driving continuous improvement in service delivery.
What You’ll Do
Qualifications
What You’ll Bring :
Additional Information
Deciphera is committed to fair and equitable compensation practices. The base salary pay range for this role is $159,000 - $219,000. Actual compensation packages will depend on various factors, including, but not limited to depth of experience, education, skillset, overall performance and / or location.
Deciphera believes in providing a competitive compensation and benefits package to all employees. Our base salary is just one component of Deciphera’s competitive total rewards strategy that also includes annual performance bonus, a long-term incentive plan, full range of benefits and other incentive compensation plans (if applicable)
Benefits
Apply Now : Join us in our mission to improve the lives of people with cancer. Apply today to become a part of our dynamic team!
EQUAL EMPLOYMENT OPPORTUNITY INFORMATION
Deciphera is committed to equal employment opportunity and values diversity. To ensure that we comply with reporting requirements, we invite you complete the confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment. This information will also be treated confidentially. We are committed to make all hiring decisions and other employment decisions on a non-discriminatory basis.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Science
Industries
Pharmaceutical Manufacturing
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Associate Director User Experience • Waltham, MA, United States