Operations Manager - NC

Job Description

Job Description

Salary : Starts at US$65,000 per year

Job Summary

Max's Services is a level 3 and 4 appliance installation company, in strong growth in the states of Virginia, Maryland, North Carolina, South Carolina and with projection to the entire southern United States. The growth of this operation requires capable individuals who are hungry for growth in their professional careers. The Operations Manager is a position to lead the logistics and assignment of tasks to all installation teams in all phases of the projects and to meet the requirements of the Management, assuming a leadership role and responsibility to achieve the projects in the established time and budget.

Responsibilities and duties

Assign the routes, tasks, and responsibilities of installation teams in Max's Services

Receive work requirements and optimize routes, installers and times, achieving the correct equipment for the specific task and in the shortest possible time

Recruit, train, and supervise installation teams

Provide leadership to the entire Installation team to achieve the completion of projects on time and with the required quality

Maintains constant communication between the Builder, Supplier and / or Customer, ensuring coordination between all parties

Implement and ensure quality control standards in all company processes

Carry out audits and constant visits to ensure high levels of quality in processes and service

Optimize the use of resources, equipment, and employees to achieve the established goals in the most efficient way possible

Develop and execute budgets for regional operations

Monitor expenses and identify opportunities for spending efficiency without compromising service quality

Establish relationships with customers and suppliers to negotiate terms and agreements beneficial to the company

Ensure compliance with safety standards under industry regulations and standards

Implement and monitor safety protocols to minimize workplace accidents

Prepare regular reports with KPIs (Key Performance Indicators) for General Management, while identifying trends and opportunities for improvement based on data

Stay informed about trends and advancements in the industry to constantly implement these improvements in the company

Develop training programs for the team to increase their technical level

Facilitate communication between departments and teams within their region, as well as between them and General Management

Address operational challenges in a timely manner and implement effective and preventive solutions

Identify opportunities for improvements to existing processes and implement best practices

Identify and address risks in the operation and develop strategies to mitigate them

Implement contingency plans to address unforeseen challenges

Handle customer interactions with professionalism and attending to requirements effectively

Comply with all company protocols : Security, Installation, Operations, Customer Interaction and Situation Management

Supervise and ensure compliance with the Protocols by your team

Assist in all requirements of the Managers in the projects

Qualifications / Skills

Leadership

Analytical capacity

Teamwork Skills

Ability to work under pressure

Drivers License

English Advanced / Conversational level (MANDATORY)

Previous managerial experience in Construction projects or similar

Salary / Benefits

Salary to be negotiated

Continuous training

Travel expenses covered by the company

Opportunities for growth in the company

Supportive and dynamic work environment