Night Auditor

Description

POSITION PURPOSE :

Overseeing all Front Desk Operations during the overnight shift while posting and balancing all hotel payments for the day prior.

ESSENTIAL FUNCTIONS :

• Greet guests and check them in and out. Make appropriate selection of rooms based on guests' needs.
• Use computer system to input & retrieve information, communicate guest requests / complaints, and post transactions.
• Post and balance revenues, payments, and credit card transactions daily.
• Follow checklist to ensure the systems are correctly reset for operations the following day.
• Work with accounting to ensure that balancing, reports, etc are completed correctly.
• Effectively deal with internal and external customers. Some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. Inform supervisor of issues for further follow up.
• Provide answers regarding Madison area, restaurant information and hotel services via telephone, in person, or through hotel messaging system.
• Maintain an accurate bank count while handling cash, credit cards, and checks.
• Answer guest requests for items, and deliver items to rooms if needed.
• Perform additional duties or projects as assigned.

POSITION REQUIREMENTS :

rd

shift.

BENEFITS :