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Senior Property Claim Examiner

Senior Property Claim Examiner

ChubbPhoenix, AZ, US
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Join to apply for the Senior Property Claim Examiner role at Chubb

Overview

The Property Claims Adjuster is responsible for managing and resolving residential and commercial property claims by conducting thorough analyses and investigations. This role involves prompt follow-up with insured parties and claimants, evaluating policy contracts to identify coverage issues, and maintaining accurate claims files. The adjuster is tasked with establishing reserves, recognizing recovery opportunities, and ensuring compliance with statutory and regulatory fair claims practices, including identifying potential fraudulent claims.

Locations

We are seeking candidates in Alpharetta, GA, Phoenix, AZ or O'Fallon, MO.

Key Responsibilities

  • Analyze initial reports and promptly reach out to insured parties and claimants.
  • Evaluate contract language effectively to identify coverage issues.
  • Develop claims files in a timely and accurate manner for thorough investigation and loss analysis.
  • Maintain an active file diary to facilitate the resolution of claims.
  • Establish and monitor accurate reserves for each claim.
  • Identify and pursue recovery opportunities where applicable.
  • Comply with all statutory and regulatory fair claims practices; recognize and assess potential fraudulent claims.
  • Manage the workflow, outputs, and expenses associated with outside vendors effectively.
  • Evaluate claim facts critically and negotiate settlements successfully.
  • Build and sustain strong business relationships with both internal teams and external customers.
  • Serve as a technical resource and mentor to less experienced adjusters on the team.
  • Actively contribute to the achievement of team goals, objectives, and overall results.
  • Provide support during workload surges and catastrophe operations as needed, including working overtime during designated evenings or weekends.

Qualifications

  • 2+ years of professional work experience, ideally in residential and commercial property claims.
  • 2+ years of customer service experience in a corporate environment.
  • Experience in residential or commercial property claims is essential.
  • Comprehensive understanding of insurance contracts, investigation techniques, legal requirements, and insurance regulations.
  • Ability to work collaboratively in teams and interact effectively with a diverse range of individuals.
  • Strong aptitude for evaluating, analyzing, and interpreting complex information.
  • Desired Skills and Capabilities

  • Exceptional customer service abilities with empathy and clarity in difficult conversations.
  • Proficiency in investigation techniques and evidence collection processes.
  • Strong organizational and time management skills; ability to manage multiple claims simultaneously.
  • Excellent verbal and written communication skills; ability to draft comprehensive reports and correspondence.
  • Skilled in negotiation and reserving processes; understanding of reserve setting and management.
  • Innovative thinking and problem-solving capabilities; ability to make independent decisions under pressure and know when to seek guidance.
  • Attention to detail; ability to review contracts and claim details for accuracy and compliance.
  • Adaptability and stress management; ability to operate effectively during workload surges or crisis situations.
  • Team collaboration and leadership; mentorship for junior adjusters where applicable.
  • Technological proficiency; familiarity with claims management software and willingness to learn new systems.
  • Licensure

    Licensure requirement : If you do not already have one, you will be required to obtain an applicable resident or designated home state adjuster license and possibly additional state licenses.

    Company Benefits

    Chubb offers a comprehensive benefits package including competitive compensation, healthcare coverage (medical, dental, vision) from day one, Health Savings Account (HSA) and Flexible Spending Account (FSA), paid time off (PTO) and holidays, 401(k) with employer contribution, tuition reimbursement, professional training and development programs, and Employee Stock Purchase Plan.

    Job Description and Why Chubb

    At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service. Join Chubb for a rewarding career where our core values—excellence, integrity, and respect—guide every decision we make.

    Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • Job function

  • Customer Service and Quality Assurance
  • Industries : Insurance and Insurance Carriers
  • If you are a dedicated professional looking to grow your career in property claims, we encourage you to apply!

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    Examiner • Phoenix, AZ, US

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