Senior UX Designer Job at Zoocha Ltd in Chelsea

Zoocha is seeking a Senior UX Designer to join our growing cross-functional Experience Team. We’re looking for someone who can help to inform the strategy and design process by driving success through user insights on needs, goals and motivations. You are a highly skilled practitioner with a passion and grounding in the UX design process.

Why we are hiring We are embarking on a phase of significant internal positive change at Zoocha, building out our creative, strategic, and experience capabilities to complement our industry-leading Drupal design and build offering.

About Zoocha Founded in 2009, Zoocha is a leading Drupal specialist digital agency based in the UK, with offices in Spain and Brazil. With a team of over 80 passionate thinkers, makers and doers working across a range of disciplines including UX, strategy, design, development, hosting, project management and support.

We’re a friendly, lively and fast-paced place to work, with regular team nights out and a wide range of social events on offer across our three offices – and we’re a certified Great Place to Work, too.

We’re also ISO 27001, ISO 9001 and Cyber Essentials Plus certified, and hold ISO 14001 & Green Mark certifications. Our commitment to environmental sustainability sits at the heart of Zoocha’s products and business processes.

Our work and clients We build long-lasting, collaborative relationships with clients and push them, ourselves and the world around us forward through the work we do together.

With over 50 Drupal clients, our work is varied, but we have a focus on the not-for-profit, government, education and travel sectors. Current clients include :

University College London

University of Portsmouth

Oxfam

Professional Darts Corporation (PDC)

Topdeck Travel

Westminster City Council

Greater London Authority

Royal Borough of Kensington and Chelsea

Guy’s and St Thomas NHS Foundation Trust

United Nations

Ofsted

Your remit We’re looking for a real team player who’s able to work collaboratively with our Experience and Development team, to design a wide range of audience-centred experiences, including websites, native mobile apps, and across global design systems. You should also be comfortable working independently across projects from concept to delivery.

This is a hybrid working role, with the flexibility to work remotely some of the time, but with an expectation that you’ll be based at our Hertford office at least one day per week. Some travel to clients is also expected.

Mandatory requirements : Based in the UK, ideally within regular commuting distance of our Hertford office.

Fluency in English, both written and spoken, is essential.

A link to a portfolio is required; unfortunately, applications without one won’t be considered.

You must have a valid visa or work permit.

No recruiters please - your application will be disregarded.

What we’re looking for from you : We’re looking for at least 3 - 4 years’ agency experience designing digital products

Exceptional UX design-craft paired with a strategic, consultative mindset

Ability to take a project from a brief, translating problems into practical solutions

Proficient at creating UX / CX deliverables such as wireframes, prototypes, journey / experience maps, user flows, personas, information architecture etc

You must have a strong UX process, with an ability to create high level concepts through to prototypes, testing and UI handover

You must be comfortable engaging senior client stakeholders, leading / facilitating client workshops & co-design sessions to get buy in and progressing through to the final product

Ability to conduct primary and / or secondary research, as well as quick rounds of usability tests

Experience creating user stories and product backlogs

Experience of designing and facilitating workshops

A good commercial awareness, helping ensure work is delivered on time within budget

Great communication skills, with the ability to explain complex concepts easily to people from other disciplines and backgrounds

Excellent problem-solving skills, with the ability to think creatively and strategically

Ability to collaborate effectively with cross-functional teams including developers, marketers, and product managers

Knowledge of accessibility standards and best practices

Nice-to-have experience : Experience of designing mobile apps (iOS and Android)

Experience of interpreting data (e.g. GA4, Hotjar)

Why work at Zoocha? Flexible working plus the ability to work from any of our offices (UK, Spain, Brazil) for periods of time

Outstanding benefits including profit share, private healthcare, gym and wellness fund

Unlimited training budget

An inclusive workplace with active advocacy networks for women, LGBTQI employees and people from ethnic minorities

Regular team socials and all-inclusive monthly social events

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating an inclusive and diverse workplace.

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