Business Analyst (Aftermarket Parts Support) - 3452843

Job Title :

Business Analyst (Aftermarket Parts Support)

Type of Position :

This position will begin as a 12-month contract, with strong potential for long-term employment. While the contract is initially set for 12 months, there is no fixed end date, and extensions beyond the initial term are possible. Conversion to a direct hire role may occur as early as 4 months, depending on individual performance and business needs. Although direct hire is not guaranteed, it is a common outcome for high-performing team members, and most contractors in this role do transition to permanent positions over time.

Job Location :

Warren, MI (hybrid role)

Compensation :

$28.00 / hr to $33.00 / hr (depending on experience) to start. Overtime is paid at 1.5x over 40 hours.

Benefits :

Available (medical, dental, 401k, vision, etc) benefit eligibility begins 1st of the month after 30 days of employment.

You will have 7 paid holidays and 10 days PTO per year (PTO accrues over time).

Job Description :

HRU Technical Resources has partnered with a major automotive manufacturer to hire a Business Analyst to support the automotive aftermarket tools and e-business systems of a global vehicle manufacturer. This position provides second-level system and website support for aftermarket products sold outside dealership networks and assists with ongoing website enhancement projects. Youll work closely with IT, compliance, and customer support teams to troubleshoot user issues, coordinate website updates, manage reporting, and perform daily compliance checks. The ideal candidate is analytical, organized, and comfortable working in a hybrid environment with both routine and project-based responsibilities.

What Youll Do :

Provide second-level support for aftermarket tools and web systems, resolving issues escalated from the help desk.

Perform daily export screening and compliance reviews for user accounts.

Assist with website enhancement projects, including testing, documentation, and rollout communication.

Manage special access requests and account updates for end users (independent repair facilities, educators, government agencies, etc.).

Create and maintain help desk tickets, track progress, and coordinate IT communication for outages or releases.

Prepare and deliver monthly performance reports and dashboards for leadership.

Coordinate internal meetings, manage agendas, and track project action items.

Collaborate with domestic and international stakeholders to ensure consistent data management and access.

Skills, Education, Experience Required :

2 to 3 years of experience in the automotive aftermarket (as little as 1 year may be considered)

Strong proficiency with Microsoft Excel and PowerPoint (used frequently for reporting and presentations)

Ability to handle multiple priorities, perform daily repetitive tasks (export screening), and manage long-term projects simultaneously

Excellent written and verbal communication skills

Strong organizational skills and attention to detail

Analytical mindset with the ability to interpret and manage data accurately

Comfortable working cross-functionally with IT, legal, and field service teams

High level of professionalism and accountability in a customer-facing support rol

Skills, Education, Experience Preferred :

Bachelors degree preferred (open to equivalent experience)

Experience working in a dealership environment or supporting service operations

Familiarity with eCommerce systems, technical support processes, or aftermarket tools

Understanding of service operations within dealerships or the independent automotive repair industry

Experience working within the automotive aftermarket or related industry associations

Work Environment / Other Info :

This will be a 1st (day) shift role, usually 8 : 00am to 5 : 00pm (with some flexibility) - Monday to Friday.

This is a hybrid role. 3 days on-site (Tue to Thu) in Warren, MI; remote work on Mon & Fri.

There may be occasional (rare) overtime. Any OT would be compensated at 1.5x the regular hourly rate.

There will be extensive training / support provided in this role (especially on aftermarket systems).

Offer may be contingent upon a background check and a drug screen (drug screen would NOT include cannabis).

EOE (including Disability / Veterans)

How to Apply for This Job :

To apply for this position, please follow these steps : Apply for this job with your current resume. Well get back to you the same day with some feedback on your application. Next youll be invited to an online screening conversation so we can go over the job requirements together and you can ask questions. After this stage well give you more feedback on your application and select the candidates to move forward in the process. Typically steps 1 to 4 takes less than 24 hours.

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by Jobble