Talent.com
Pre-Access Registration Specialist 1 Bilingual
Pre-Access Registration Specialist 1 BilingualIntermountain Health • Broomfield, CO, US
serp_jobs.error_messages.no_longer_accepting
Pre-Access Registration Specialist 1 Bilingual

Pre-Access Registration Specialist 1 Bilingual

Intermountain Health • Broomfield, CO, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Pre-Registration 1 Bilingual

This Pre-Registration 1 Bilingual is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures, with focus on non-English speaking patients to which they are certified to assist. They are responsible for gathering important information from patients, verifying insurance coverage, and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times and ensure a smooth and seamless experience for patients before they arrive at a hospital.

Essential Functions

  • Demonstrates complete understanding and ability to apply registration policies and procedures.
  • Verifies medical insurance eligibility and benefits.
  • Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.
  • Provides cost estimates to patients, and collects payments.
  • Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing.
  • Ability to multi-task, set priorities, and manage time effectively.
  • Be responsible for meeting productivity and call center quality measures.
  • Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.

Skills

  • Patient Registration
  • Insurance
  • Financial Assistance
  • Medical Records Management
  • Customer Service
  • Pre-Payment, Payment Handling
  • Communication
  • Office Equipment
  • Computer Literacy
  • Problem Solving
  • Work from home / remote
  • Bi-lingual - Spanish

    • Minimum Qualifications

  • High School Diploma or equivalent or (4) four years of revenue cycle experience
  • Minimum of two (2) years of revenue cycle experience, working in an acute care facility, medical office or call center
  • Passing score on language proficiency test
  • Spanish speaking
  • Knowledge of HIPPA regulations
  • Excellent computer skills (including Microsoft Office applications)
  • Excellent Internet connection

    • Preferred Qualifications

  • Experience with Epic preferred

    • Physical Requirements

  • Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
  • Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
  • Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
  • Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

    • Location

    Peaks Regional Office

    Work City

    Broomfield

    Work State

    Colorado

    Scheduled Weekly Hours

    40

    The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

    $19.15 - $27.45

    serp_jobs.job_alerts.create_a_job

    Registration Specialist • Broomfield, CO, US