Customer Service Rep (Healthcare) On-Site

Job Title :

Customer Service Rep (Healthcare) On-Site

Job Description

The Healthcare Customer Service Representative interfaces with customers via inbound / outbound calls and / or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and / or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

• Applicants need to have a minimum 2 years call center experience for this role. Experience in healthcare is a plus.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces , Happiest Employees , and Best Companies for Career Growth awards every year? Then a Healthcare Customer Service Representative position at Concentrix is just the right place for you!

As a Healthcare Customer Service Representative, youll join an organically diverse team from 70+ countries where ALL members contribute and support each others success and well-being, proudly united as game-changers. Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Healthcare Customer Service Representative, you will :

Assess all in-bound calls to accurately and efficiently address members needs by maintaining a strong customer focus.

Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport.

Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.

Be efficient in navigating multiple systems.

Participate in ongoing training and self-development.

Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.

Participate in activities designed to improve customer satisfaction and business performance.

Deliver exceptional customer experiences.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Healthcare Customer Service Representative role, whether English-speaking or Bilingual : (English / Spanish), will include :

Two years of call center experience required (healthcare experience)

Ability to work in a fast- paced environment with extreme attention to detail and ownership

Advanced computer proficiency (including knowledge of windows-based applications)

Excellent written and verbal communications and typing skills (30 WPM) required

Demonstrate excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environment

Must reside within a 50 mile radius of the site

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with :

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

Location :

USA Greenville SC - 2006 Wade Hampton - Bldg III

Language Requirements :

Time Type :

2025-08-31

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work :

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed :

Currently, this position may be performed only in the states listed here .

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites :

English

Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .

Required

Preferred

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