Talent.com
Product Support Specialist

Product Support Specialist

J Lee EngineeringSan Antonio, TX, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Job Summary

As a Product Support Specialist, you will be the friendly voice and helpful guide for our customers. You are the first point of contact for users seeking assistance with our software. Your mission is to provide timely, accurate, and empathetic support, ensuring every customer has a positive experience. You are a natural problem-solver, a fantastic communicator, and a crucial link between our users and our product development teams.

Key Responsibilities

  • Manage and resolve inbound customer inquiries via email, live chat, and phone in a professional and friendly manner.
  • Develop a deep understanding of our products features and functionality to effectively troubleshoot issues and answer questions.
  • Diagnose, troubleshoot, and identify solutions for technical issues, guiding users through step-by-step solutions.
  • Work closely with our engineering and product teams to escalate complex bugs and advocate for customer-requested features.
  • Clearly document customer interactions, issues, and solutions in our CRM system (e.g., Zendesk, Salesforce).
  • Create and update helpful articles, tutorials, and FAQs for our customer-facing knowledge base.
  • Act as the voice of the customer, sharing feedback and trends with the wider team to help us improve our product.

Skills and Qualifications

  • You have exceptional written and verbal communication skills and can explain complex things simply.
  • You are patient, understanding, and genuinely enjoy helping people solve their problems.
  • You are comfortable learning new software and have a knack for figuring out how technology works.
  • You possess strong analytical skills and can think on your feet to find creative solutions.
  • You can effectively manage your time, prioritize tasks, and handle multiple conversations at once.

    • Education and Experience

  • High school diploma or equivalent required; Bachelors degree is a plus.
  • 1-3 years of experience in a customer-facing role, such as technical support, customer service, or client success, preferably in a SaaS or tech environment.
  • Experience with help desk software (like Zendesk, Intercom, or Jira Service Desk) is a huge bonus!

    • Annual Salary

  • $50,000 - $65,000 per year.
  • The final salary will be determined based on the candidate's experience, skills, and geographic location.

    • Compensation & Benefits

    We believe in taking care of our team. Heres what we offer :

  • Medical, dental, and vision insurance for you and your family.
  • 401(k) plan with a generous company match.
  • Flexible paid time off (PTO) and paid company holidays so you can rest and recharge.
  • An annual budget for professional development, courses, and conferences.
  • A supportive, inclusive, and fun team with regular virtual and in-person events.

    • If you are a people-person with a passion for technology and a drive to help others succeed, we would love to hear from you!

    serp_jobs.job_alerts.create_a_job

    Product Support Specialist • San Antonio, TX, US

    Job_description.internal_linking.related_jobs
    Help Desk Technician

    Help Desk Technician

    Our TeamSan Antonio, TX, US
    serp_jobs.job_card.part_time
    serp_jobs.filters_job_card.quick_apply
    The Tier 1 Technical Support Technician receives calls and emails from customers concerning problems with various hardware and Xpient Software systems. Each call and email received will have a case ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Help Desk Analyst

    Help Desk Analyst

    Interactive Process Technology LLCSan Antonio, TX, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team membe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Systems Technician - Senior

    Client Systems Technician - Senior

    JBW FederalBexar, TX, US
    serp_jobs.job_card.full_time
    JBW Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians.You will receive a comprehensive benefits package that includes : .Annual member...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Technical Support Representative

    Remote Technical Support Representative

    TradeJobsWorkforce78226 San Antonio, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via pho...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Tech Support

    Tech Support

    TradeJobsWorkforce78283 San Antonio, TX, US
    serp_jobs.job_card.full_time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    IT Help Desk

    IT Help Desk

    Cox ManufacturingSan Antonio, TX, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    This position requires access to export-controlled information.Our vision is to deliver top-tier small part production services, support a high quality of life for our employees, and be a positive ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Amazon IT Support Technician

    Amazon IT Support Technician

    TradeJobsWorkforce78295 San Antonio, TX, US
    serp_jobs.job_card.full_time
    We’re looking for a Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Ensure all safety and quality standards are met.Stay adaptable to meet ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Support Engineer

    Support Engineer

    HoyackSan Antonio, Texas, United States, 78205
    serp_jobs.job_card.full_time
    Hoyack LLC is a cutting-edge technology consulting firm specializing in.AI-driven solutions, and software development.We help businesses streamline operations, integrate advanced AI capabilities, a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Technical Customer Service Rep III

    Technical Customer Service Rep III

    Wausau Equipment Company Inc.Seguin, TX, US
    serp_jobs.job_card.full_time
    Alamo Industrial has been supplying mowers to the governmental, agricultural, and commercial turf markets for over 50 years. We are one of the world's largest manufacturers of tractor-mounted mowers...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Support Analyst I

    Client Support Analyst I

    SWBCSan Antonio, TX, US
    serp_jobs.job_card.full_time
    Client Support Team Contributor.SWIVEL is seeking a talented individual to help in shaping our client support and experience efforts. The mission of the Client Support team is to provide an exceptio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    PayPal Technical Support Advisor

    PayPal Technical Support Advisor

    TradeJobsWorkforce78251 San Antonio, TX, US
    serp_jobs.job_card.full_time
    We’re looking for a PayPal Technical Support Advisor to perform responsibilities as a Technical Support Advisor.Deliver outstanding service to customers and colleagues. Stay adaptable to changing pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Remote - Customer Support Rep - San Antonio, TX

    Remote - Customer Support Rep - San Antonio, TX

    OneTouch DirectSan Antonio, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    OneTouch Direct is not your typical Call Center.Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Paid Focus Group Panelist - Ideal for Help Desk Support

    Paid Focus Group Panelist - Ideal for Help Desk Support

    ApexFocusGroupSan Antonio, TX, United States
    serp_jobs.job_card.full_time +1
    Paid Focus Group Panelist - Ideal for Help Desk Support.Our company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research st...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Product Support Specialist

    Product Support Specialist

    HD SupplyNew Braunfels, TX, US
    serp_jobs.job_card.full_time +1
    Responsible for answering internal / external customer phone calls and e-mails related to product installation, troubleshooting, repair, recommendation, specifications and warranty procedures.Analyze...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Technical Support

    Technical Support

    TradeJobsWorkforce78203 San Antonio, TX, US
    serp_jobs.job_card.full_time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Tech Support - Earn Up to $37 / hr

    Tech Support - Earn Up to $37 / hr

    TradeJobsWorkforce78284 San Antonio, TX, US
    serp_jobs.job_card.full_time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Customer Support Representative

    Remote Customer Support Representative

    TradeJobsWorkforce78239 San Antonio, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phon...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Netflix IT Help Desk Technician

    Netflix IT Help Desk Technician

    TradeJobsWorkforce78227 San Antonio, TX, US
    serp_jobs.job_card.full_time
    We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees.Work closely with your team to maintain high performance and efficiency. Stay adaptable to meet changing prio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30