Talent.com
IT Manager - CRM Development

IT Manager - CRM Development

Phoenix Staff, Inc.Phoenix, AZ, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

We are seeking an experienced and collaborative IT Manager to lead our 14-person CRM development team supporting a critical Student CRM platform. This role is a blend of technical leadership, stakeholder engagement, and people management - ideal for a candidate with deep Microsoft Dynamics 365 CE expertise who thrives in a solution-driven, respectful, and communicative culture.

Title : IT Manager - CRM Development

Location : Phoenix, AZ (in-office)

We are seeking an experienced and collaborative IT Manager to lead our 14-person CRM development team supporting a critical Student CRM platform. This role is a blend of technical leadership, stakeholder engagement, and people management - ideal for a candidate with deep Microsoft Dynamics 365 CE expertise who thrives in a solution-driven, respectful, and communicative culture.

What Youll Do

  • Lead a cross-functional team of developers, BAs, QA, and support staff delivering CRM solutions that serve thousands of internal and external users
  • Oversee the architecture and delivery of Dynamics 365 CE (Sales / Customer Engagement) features, integrating with custom .NET applications and Azure-based services
  • Divide and assign team responsibilities, while providing coaching and performance development (1 : 1s, reviews, career pathing)
  • Partner with internal stakeholders - including VPs and business unit leaders - to gather pain points and translate them into CRM solutions
  • Guide team on best practices for data storage, automation, and platform scalability across a recently migrated cloud-based Dynamics environment
  • Provide oversight to light technical support staff who manage user configuration and system issues, ensuring effective escalations
  • Participate in solution design and, where needed, assist with proof of concept development to set technical direction
  • Promote collaboration and productivity in a team of high performers, balancing a light- and heavy-touch leadership style
  • Maintain documentation and ensure systems are secure, compliant, and aligned with organizational IT policies

What Youve Got

  • Bachelor's degree in IT, Computer Science, or related field
  • Deep experience with Microsoft Dynamics 365 CE , including configuration, architecture, and business process implementation
  • 5+ years in IT leadership , including experience managing mid-sized technical teams
  • Strong communication skills, with a proven ability to influence both technical teams and senior business stakeholders
  • Experience in a hybrid cloud / on-prem environment ; recent cloud migration experience is a plus
  • Understanding of full SDLC, Agile environments, and project delivery best practices
  • Proven ability to manage personalities, encourage collaboration, and maintain a high-performing team culture
  • Ability to evaluate architecture needs and lead CRM modernization or process optimization efforts
  • Certifications in Microsoft Dynamics, Azure, or Agile / Scrum methodologies preferred

    • To find more great tech-centric jobs, please visit www.phoenixstaff.com.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology
  • Industries : Computer and Network Security, IT System Custom Software Development, and IT System Design Services

    • Referrals increase your chances of interviewing at Phoenix Staff, Inc. by 2x

    Get notified about new Information Technology Manager jobs in Phoenix, AZ

    For more opportunities, visit www.phoenixstaff.com.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Crm Manager • Phoenix, AZ, US