Sr Software Engineer

Job Description

At this time, we are unable to sponsor employment visas for this position. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or in the future.

Join the Team Making Possibilities Happen

If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it's your turn to serve the payment needs of organizations and people the world over.

Job Summary :

This role is part of the Universal Payments Framework (UPF) engineering team within ACI's Technology and Operations group. UPF is a payment platform and hub that orchestrates services across the enterprise and supports any payment type and all channels on a single platform.

As a Sr Software Engineer, you will be part of the highly talented global customer facing UPF Support team responsible for technical support and maintenance of UPF, including case management, troubleshooting and resolving complex issues and delivering maintenance releases. UPF customers include high value external customers such as the world's largest financial institutions with on-premise deployment of ACI solutions as well as internal product development and solution integration teams who consume UPF technologies. ACI's on-demand and hosting division also deploy UPF as part of a hosted solution in ACI's data centers and private cloud. UPF is a mission critical component to ACI's overall solution delivery success for high available and fault tolerant capabilities to make payments happen.

Purpose of this role :

• Ensures existing ACI customers receive a first-class technical support and delivery service in accordance with customer expectations and contractual service level agreements.
• Primarily responsible for technical support of ACI's Universal Payment Framework (UPF).
• You will be customer facing involved in handling incoming customer cases, diagnosing, troubleshooting and debugging complex software integrations and network systems running on Linux and Windows operating systems with a diverse set of third party technologies such as database and replication technology e.g. Oracle DBMS / RAC, Oracle Golden Gate, Oracle DataGuard, Postgres DB and Postgres BDR as well as Microsoft SQL Server. UPF supports high availability modes such as Active-Active and Active-Passive multi-site fault tolerant topologies. As a Support Engineer you will also be expected to troubleshoot UPF web applications deployed on RedHat JBoss EAP, IBM WebSphere and Apache Tomcat.
• Reports design, reliability and maintenance problems or bugs to engineering / software engineering teams. Provides support to customers where the product is highly technical or sophisticated in nature. Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Previous programming experience in Java highly desirable and ability to follow through engineering best practices to make code changes where required.

A Typical day at ACI for a Sr Software Engineer on our team is :

Knowledge, Skills and Experience needed to succeed in this role :

Technical Experience / Skills Required :

Benefits : In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com. (Requisition #16636)

ACI Worldwide is an AA / EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

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About Us

ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.