Salon Customer Experience Specialist - Fashion Square Mall Job at JCPenney in Sa

Salon Customer Experience Specialist - Fashion Square Mall

Join to apply for the Salon Customer Experience Specialist - Fashion Square Mall role at JCPenney

The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution.

Primary Responsibilities

• Helps drive the client experience while maximizing sales potential of each client
• Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking
• Asks appropriate questions to determine client's needs,
• Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential, and schedules accordingly
• Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience

Inventory Controls

Receptionist Duties

Core Standards

Performance Standards

Qualifications

What You Get

If eligible, we offer a competitive benefits package including medical / dental / vision, term life insurance, paid vacation / holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

Pay Range

USD $12.50 / Hr - USD $15.63 / Hr.

JCPenney is an equal opportunities employer and is committed to diversity and inclusion in the workplace.

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