Customer Service Representative
Quipt Home MedicalSalina, KS, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAll products we carry Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs Basic Brightree Functions Proper Intake Procedures Insurance Verification and Eligibility CMN Requirements and Prior Authorizations Documentation Requirements of the Equipment Patient's Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN / Upgrade) Difference Between Verbal, Written and WOPD orders Complaint Resolution Procedures Answers the telephone using the company's professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number. Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them. Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence. Qualify orders by identifying the customer's diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility. Inputs customers' orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians. Arranges for convenient customer delivery / pickup time with patient and / or caregivers. Conveys orders to Clinical Specialists and / or delivery personnel. Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs. Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy. Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure. Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database. Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed. Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner. All patient files and information are maintained and current at all times. Participates in company training programs Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders. Timely filing of all necessary paperwork into patient charts. Assist in working various computer reports for quality assurance. Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists. Strict adherence to all company policies and procedures. Performs schedules hours, staggered shifts in accordance to the needs of the company. Perform all above duties in other company locations when required. May perform other duties not specifically listed in this position description as assigned by supervisor. Continually strive to develop your knowledge and skills in all areas of your job. High School Diploma or equivalent Previous experience in a Clerical or Customer Service environment Knowledge of Microsoft Office (Word, Excel) etc. Proficient general office skills (typing, computer, fax, filing, multiple phone line) Neat personal appearance with pleasing manner and interpersonal skills Strong communication skills with capacity to make independent decisions Medicare / Medicaid and insurance billing, bookkeeping or medical office experience preferred
Customer Service Representative
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and / or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
The Benefits...
- Medical Insurance- multiple plans to choose from
- Dental & Vision Insurance
- Short Term Disability & Long Term Disability Options
- Life Insurance
- Generous PTO plan
- Paid Holidays
- 401K
- 401K match
- Competitive Pay
Essential Responsibilities :
Have a comprehensive understanding of the following :
Requirements
Position Qualifications
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None
serp_jobs.job_alerts.create_a_job
Customer Service Representative • Salina, KS, US
Job_description.internal_linking.related_jobs
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry.
From designing and manufacturing to laundering a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Representatives.Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company.
We have fun, and we offer personal challenge...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Inside Sales Representative will be responsible for providing exceptional customer service in an effort to grow sales and increase profitability.
This incumbent will be responsible for processin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Member Services Representative.The Planet Fitness mission is to provide a unique environment in which anyone can be comfortable in a diverse, judgment-free zone where a lasting, active lifestyle is...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Vyve Broadband is a leading Internet provider serving largely non-urban communities in 16 states.Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry.
From designing and manufacturing to laundering a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
- serp_jobs.job_card.promoted
Sales Representative - Overnight Travel Required
Platinum Supplemental InsuranceSalina, Kansasserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Entry Level Insurance Sales Representative - 4 Day Work Week
Platinum Supplemental InsuranceSalina, Kansasserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Associate I
Family DollarAbilene, KS, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Manager
Aramark Uniform ServicesSalina, KS, USserp_jobs.job_card.full_time
Remote Customer Service
Professional Career SolutionsSalina, Kansasserp_jobs.filters.remote
serp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Customer Service Representatives
Pizza HutSalina, KS, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sales Representative - Completed Training Required
Platinum Supplemental InsuranceSalina, Kansasserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Blood Collection Staff - Customer Service
American Red CrossSalina, KS, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Inside Sales Representative
Valmont IndustriesSalina, KS, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Entry Level Insurance Sales Representative - Vehicle Required
Platinum Supplemental InsuranceSalina, Kansasserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Insurance Sales Representative - 4 Day Work Week
Platinum Supplemental InsuranceSalina, Kansasserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Insurance Sales Representative - Completed Training Required
Platinum Supplemental InsuranceSalina, Kansasserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative - 50k-60k / Year - Work From Home
Spade Recruiting USAAbilene, Kansasserp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Member Services Representative
Planet FitnessSalina, KS, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sales Representative - 4 Day Work Week
Platinum Supplemental InsuranceSalina, Kansasserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sales Representative - Vehicle Required
Platinum Supplemental InsuranceSalina, Kansasserp_jobs.job_card.full_time
Retail Sales Representative
Vyve BroadbandAbilene, KS, USserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Customer Service Manager
VestisSalina, KS, USserp_jobs.job_card.full_time