Customer Service Agent

Customer Support Agent

We are seeking an experienced Customer Support Agent to join the Revelyst Golf & Technology platform team.

As a Tier 1 Customer Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance.

This position reports to the Customer Technical Support Supervisor.

As the Customer Support Agent, you will have an opportunity to :

• Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool.
• Work with end users to understand, diagnose, and resolve Golf Data questions.
• Work to document incoming customer issues for reporting
• Develop in-house & end-user documentation articles based upon experience resolving new customer issues to grow helpdesk knowledge base.
• Work with customers and manufacturers to organize returns and any replacement or repairs.
• Work with end users to process and upsell new items.

You Have :

Pay Range : $17.80 - $24.50

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills / achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including : medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities / Females / Protected Veteran / Disabled