Senior Technical Support Engineer

VirtualVocationsAurora, Illinois, United States

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A company is looking for a Senior Technical Support Engineer, Confluence On-Prem.

Key Responsibilities

Provide advanced support and product expertise to large customers as part of the Enterprise On-Prem Support team

Conduct root cause analysis, debugging, and troubleshooting across multiple Atlassian products

Communicate progress updates, action plans, and resolution details during customer-facing calls

Required Qualifications

8+ years of experience in Java support, software services, and system administration

Experience with operating systems such as Linux, OS X, and Windows

Understanding of application server technologies like Tomcat, Apache, and SQL databases

Experience with networks and technologies, including proxies and Active Directory

Subject Matter Expert in multiple Atlassian products

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