Workforce AnalystVirtualVocations • Erie, Pennsylvania, United States
Workforce Analyst
VirtualVocations • Erie, Pennsylvania, United States
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A company is looking for a Workforce Analyst to support call center operations.
Key Responsibilities
Monitor and manage call center tasks, providing updates to stakeholders
Analyze workforce initiatives and create optimized schedules based on business needs
Generate reports and dashboards to support KPI reporting and identify workforce trends
Required Qualifications
High school diploma or equivalent
2-4 years of experience in call center workforce management or a similar field
Experience with workforce management tools such as Genesys WFM or similar
Strong data analysis skills for performance improvement
Ability to build productive working relationships internally and externally
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Workforce Analyst • Erie, Pennsylvania, United States
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